Please log in to continue
WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
If you're having trouble accessing or connecting the WalkMe Editor, local network configurations or browser settings are usually the cause. Work through the relevant section below to identify and fix the issue.
If the editor opens but displays no content, your network or proxy may be blocking necessary requests.
Ask your IT team to confirm that all WalkMe Editor and WalkMe Insights domains are allowlisted at both the network and proxy levels. Refer to the Access Requirements for WalkMe article for the full list. This only applies if your company uses a proxy to authenticate network requests — check with your IT team if you're not sure.
If the domains are already allowlisted, uninstall and reinstall the editor from walkme.com/download.
Restart your computer and try launching the editor again.
Confirm your computer's default browser matches the Connected Browser selected in the User Preferences tab in the editor's System Settings. If you can't change it manually, ask your IT help desk to reset your default browser.
Endpoint Detection and Response (EDR) software may block internal communication between the editor and the extension. Ask your IT team to open the following ports on localhost (127.0.0.1) in your EDR:
Refresh the page, or copy the URL and open it in a new tab or an incognito window.
An inaccurate system clock can cause authentication loops. Make sure your computer clock is set to the correct time zone and is accurate to the minute.
Make sure you're in Build mode and not Published mode in the editor.
Confirm the WalkMe editor extension is installed and that your IT team allows extension downloads.
Check that your user preferences are set to the same browser you're currently using.
Confirm you're using a supported browser version.
Allow third-party cookies in your browser and make sure no settings are blocking the connection.
Ask your site's developers to add WalkMe's domains to the relevant Content Security Policy (CSP) directives. Refer to the WalkMe Content Security Policy article for the full list.
If the connection still fails, clear your browser cache, refresh the editor, or reinstall the editor.
If Citrix is installed, it may take over the protocol the editor needs to communicate.
If the issue persists after trying the steps above: