Go-Live and Beyond
Brief Overview
This is the exciting final stage of your WalkMe onboarding. It's time to officially roll out your digital adoption solution to your organization!
Key Outcomes
- Communicate Your Rollout Plan: Let stakeholders know what to expect from your new DAP solution.
- Finalize Your Content and Go Live: Publish your WalkMe Solution to production.
- Measure, Iterate, and Improve: Use WalkMe Insights to measure content engagement and identify areas for improvement.
- Expand your DAP Use Cases and Impact: Leverage our Champion Toolkit, DAP Blueprint, and other resources to expand and scale your digital adoption program.
1. Communicate Your Rollout Plan
Before launch, notify your key stakeholders to ensure everyone understands the impact and value of your new solution. Use our stakeholder management guide to help establish an effective communications cadence for different groups within your organization.
2. Finalize Your Content and Go Live
It's the moment you've been waiting for—bringing your work to life! Here's how to ensure a smooth rollout:
- Finalize Your Content: Double-check that any edits made during user testing have also been successfully vetted.
- Publish Your Content: Transition your finalized content to production and share it with your users.
- Celebrate Your Victory: Take a moment to recognize your achievement. Your successful launch contributes to a better user experience!
Follow our guide to successfully publishing content for more tips and best practices.
3. Measure, Iterate, and Improve
Once your solution is live, it's time to leverage WalkMe's suite of analytics and optimization tools to review, improve, and maintain your content.
- Leverage WalkMe Insights: Evaluate the performance of your solution, focusing on metrics like completion rates and user feedback. Tag your content to workflows and build custom dashboards to see how effectively your solution addresses your specific use case.
- Use Builder Assistant: Access tailored recommendations for improving your content. These suggestions could include clarifying instructions, updating visuals, or streamlining navigation.
- Establish a Content Maintenance Strategy: Set a cadence for continued content maintenance and optimization. Regular tweaks help maintain your solution's relevance, accuracy, and value.
4. Expand Your DAP Use Cases and Impact
Your first WalkMe solution was just the beginning; keep creating new content to expand the depth and breadth of your digital adoption program.
- Explore the Champion Toolkit: We've curated this collection of templates, decks, and guides to help you advocate for your digital adoption program within your organization.
- Collect and Prioritize New Use Cases: Create an intake and prioritization process to streamline information gathering, set expectations on timelines, and get early value alignment between requesters and your digital adoption team. Register for our Project Intake Overview course for more practical tips on creating your intake process.
- Follow the DAP Blueprint to Mature Your Program: Our DAP Blueprint is a collection of practical resources for operationalizing and scaling your digital adoption program.
Ongoing Support and Resources
Your WalkMe journey doesn't end with onboarding. No matter where you are in your digital adoption journey, a wealth of resources is always available to support you.
- WalkMe Help Center: A comprehensive library of user guides to help you navigate WalkMe's features, troubleshoot common issues, and discover best practices.
- WalkMe World Community: A dynamic forum where WalkMe users share insights, ask questions, and support one another. Here, you'll also find exclusive resources like webinars, user groups, and industry events.
- Digital Adoption Institute: A training hub with in-depth video courses tailored for both beginners and advanced users, helping you continuously expand your WalkMe skills.