Please log in to continue
WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
The Digital Adoption Maturity Matrix is a self-assessment tool to help understand, measure, and plan how to achieve excellence in your Digital Adoption program. Use it to set goals and evaluate priorities, guide/organize improvement efforts, and communicate progress of your scaling DAP strategy.
The Digital Adoption Maturity Matrix contains the following elements:
Start with the Maturity Matrix. Then, move into defining, prioritizing, and executing on key activities related to each dimension. Finally, decide how you'll incorporate the Matrix into the set of governance tools you'll use on a recurring basis.
Self-assess with intentional discovery. Consider using a SWOT analysis to assist with this discussion.
Plan out steps you can take, to elevate your maturity in each dimension.
Whether you're working as a team of one or aspire to have a Digital Adoption CoE, evolving from Emerging to Formalizing across the five Maturity Matrix dimensions will maximize the benefits you realize from a Digital Adoption Platform.
Visit the article Formalizing Your Digital Adoption Strategy for actionable steps to take (+ resources and discovery questions) to build a strong foundation.
Already have a mature Digital Adoption Program? Effective scale requires a stable core. Use the article above as a checklist to make sure the foundation of your strategy doesn't have any cracks.
For each dimension, what are the specific activities that will advance your maturity?
See Formalizing Your Digital Adoption Strategy for recommended activities to move from the Emerging stage to Formalizing stage.
For each Activity:
Use a cost/benefit approach.
Which activities will advance maturity more than others, with the lowest cost and/or lowest risk?
In your analysis, include cost consideration of WalkMe Professional Services, partners, contracted employees, internal hires, etc. Lean on your WalkMe team for scoping support here.
A maturity model must be accompanied by an assessment protocol to ensure credibility, repeatability, and accountability of Digital Adoption Program Managers.
Consider the following actions to incorporate a maturity discussion into your process:
Incorporate into a bi-annual status meeting
Use it as a career development opportunity!
Be flexible and open to change.
Industry trend: Executives are leaning into maturity models as a competitive differentiator. Read more here.
WalkMe recommends the Digital Adoption Maturity Matrix as a framework and a communication tool - but it's only as useful if it resonates with your leadership.