SaaS Model

Updated on October 21, 2018
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Brief Overview

The SaaS model is the default/recommended method of hosting WalkMe. In the WalkMe SaaS Model, WalkMe software is held on Amazon Web Services (AWS). WalkMe’s servers are located in Amazon Elastic Compute Cloud (EC2), while the WalkMe content and logic details are stored on Amazon Relational Database Service (RDS).

How it Works

Any published content is saved on Amazon Simple Storage Service (S3) and is instantly deployed to Akamai’s Content Delivery Network (CDN) for fast download rates for all WalkMe end-users.

This architecture requires zero implementation from our customers, who only need to add the WalkMe snippet onto their website’s HTML pages (similar to Google Analytics’ deployment method). If customers are unable to add the snippet directly into their site’s HTML, an alternative option is to inject the snippet via web extension, which is more labor intensive. See our Deployment Methods category to learn more.

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