Brief Overview

The Shared Solutions feature in the WalkMe console Solutions Gallery allows users to easily access and download existing user-generated content. Within this catalog, users can activate and manage distribution keys, to share solutions with others, promoting seamless collaboration. Additionally, users can also organize, sort, filter, and download templates created by other users.

Use Cases

• Reuse a solution another team already built instead of creating it from scratch
• Roll out the same onboarding or training content across several systems
• Receive solutions from a partner or another WalkMe account through a distribution key

Access

Access Shared Solutions in the console:

1. Open the WalkMe Console
   

   • US Data Center
   • EU Data Center
   • SAP US Data Center
   • SAP EU Data Center
   • FedRAMP Data Center
   • Canada Data Center

2. Go to the Tools category
3. Select Solutions Gallery
4. Select the Shared Solutions tab

How It Works

Each solution appears as a tile on the Shared Solutions tab. From a tile, you can preview the solution, and add it to one of your systems.

Preview a Solution

1. Select Preview on the solution tile to learn more about the specific template

The preview shows:

• The solution title and description
• Who created the solution
• The platform the solution was built for
• A visual preview of the solution's WalkMe content
• What's Inside: A list of the WalkMe items in the solution
• The languages the solution is available in

Search and Filter Solutions

To find a solution by name or keyword, type it in the Search bar. To narrow the results, use the following filters:

• All distributors: Show solutions from a specific distributor
• Sort by: Change the order of the results

Add a Solution to Your System

From the console, choose the system and languages for the solution, then add it to that system.

1. Hover over a solution tile and select Configure
   1. You can also select Configure from the solution preview
2. From the Account Destination System dropdown, choose the system you want to download the solution to
3. Select Next
4. From the Additional Languages dropdown, choose the languages you want to include (optional)
5. Select Download to Editor
6. Select Open Editor to edit the solution's content (optional)

After you add a solution to a system, a download icon shows on its tile in the Shared Solutions tab.

Activate a Distribution Key

A distribution key connects your account to another builder's solutions, so the solutions they share show on your Shared Solutions tab.

1. Select Activate Distribution Key
2. Type the distribution key in the text field
3. Select Add Distributor
4.  Select Save

Disconnect a Distributor

To stop receiving solutions from a distributor:

1. Select Activate Distribution Key
2. Select the delete icon next to the distributor's name
3. Select Save

Technical Notes

• Additional languages:
  • Languages you add when you download a solution are set up automatically in the Text & Multi-Language tab of the Admin Center