Smart Walk-Thru map

Last Updated September 24, 2026

Brief Overview

The Smart Walk-Thru map is the visual flow chart of a Smart Walk-Thru in the Editor. It shows every step in the order users go through them, along with flow steps, auto-steps, start points, and conditions. You can see the whole process at a glance, and build and edit it in one place.

The map is now available in an updated design. This article covers what the map shows, what changed in the design, and the keyboard shortcuts you can use on the map.

How It Works

Access the map

  1. Open the Editor
  2. Select a Smart Walk-Thru from the item list

What's on the map

Element What it shows
Steps Balloon steps and popup steps that users see on screen, shown in blue
Flow steps Steps that change how users move through the flow, like splits and WalkMe Data steps, shown in green
Auto-steps Steps that WalkMe performs for the user automatically, shown in pink
Start points An indicator on each step that's set as a start point
Conditions An indicator on each step that has conditions attached
Step options menu Actions for a single step, like play from this step, view a screenshot, duplicate, delete, and add a start point. The menu shows at the bottom of each step.
Navigation panel Controls for moving around the map, on the right side of the canvas:
  • Expand view
  • Focus / reset zoom
  • Zoom in and Zoom out
  • Pan mode: Drag to move around the map
  • Selection mode: Drag across the map to select more than 1 step

What's new in the design

The new design updates the look of the map and adds new navigation options. How your Smart Walk-Thrus work stays the same.

Legacy design New design

Flow step icons are orange

Flow step icons are green

The auto-step icon is orange

The auto-step icon is pink

The step options menu shows on the side of the step

The step options menu shows at the bottom of the step, with updated icons

Zoom in and zoom out are in the bottom left corner

The navigation panel on the right includes zoom and new options: Expand view, Focus / reset zoom, Pan mode, and Selection mode

Legacy conditions indicator

Updated conditions indicator

Legacy start point indicator

Updated start point indicator

Keyboard shortcuts

Use keyboard shortcuts to move around the map and edit steps without a mouse.

Action Mac Windows Notes
Move to the next step in that direction ↑ ↓ ← → ↑ ↓ ← → Shift + arrow keys also work
Go to the first step fn + ↑ Page Up
Go to the last step fn + ↓ Page Down
Move focus between areas of the map Tab / Shift + Tab Tab / Shift + Tab Focus moves in this order: header, steps, step options menu, bulk actions toolbar, and navigation panel

Open and select

Action Mac Windows Notes
Open the selected step Return Enter Also activates the focused button in a toolbar, and confirms the step you picked in Connect to Step
Select or clear a checkbox Space Space When no checkbox is focused, works the same as Enter
Select all steps ⌘ + A Ctrl + A Turns on multi-select

Edit steps

Action Mac Windows Notes
Delete the selected step fn + Delete Delete Deletes all selected steps when multi-select is on
Duplicate the selected step ⌘ + D Ctrl + D
Copy the selected steps ⌘ + C Ctrl + C Only when multi-select is on

Zoom and modes

Action Mac Windows Notes
Zoom in ⌘ + = or ⌘ + + Ctrl + = or Ctrl + +
Zoom out ⌘ + − Ctrl + −
Reset zoom to 100% ⌘ + 0 Ctrl + 0
Turn on pan mode H H Drag to move around the map
Turn on selection mode V V Drag across the map to select more than 1 step

Cancel

Action Mac Windows Notes
Cancel the current action or clear the selection Esc Esc Cancels a drag or a Connect to Step pick. If nothing is in progress, clears the selection.

Technical Notes

Limitations

  • Most keyboard shortcuts don't work while you edit a step title or label
  • The following actions don't have keyboard shortcuts on the map yet: Backspace, Undo, Redo, and Paste
  • Keyboard shortcuts set in your operating system take precedence over map shortcuts with the same key binding
  • The new design changes the map UI only. Smart Walk-Thru behavior, dependencies, and limitations stay the same.

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