Start Points
Brief Overview
Start points are a feature in Smart Walk-Thrus that make sure users can start the journey from the right step. Using start points help create a seamless experience for your users.
Users may not necessarily start their Smart Walk-Thru from the homepage of your site. In order to make sure the Walk-Thru starts playing from the relevant step, add start points to any steps that a user is likely to want to start the process from. A start point will make sure the Smart Walk-Thru recognizes where the user is in the process and picks up from the appropriate step.
How it Works
Any step within your Smart Walk-Thru can be configured with a start point. Each start point will only be activated if the rule defining the starting point is true. Start points are evaluated from the bottom up, meaning that WalkMe checks the rule for the last starting point first.
Add a start point
Add a Start Point to each step in the process that a user is likely to want to pick up directions from. Generally, this means a new start point for the first step on each new page (but not the first step in a Smart Walk-Thru).
To add a start point:
- Hover over the step that you would like to identify as a start point
- Select Add Start Point
Create a rule for the start point
Create a rule that will define when the Smart Walk-Thru will begin playing for this step. When the rule is true, WalkMe will play from this step first.
When creating new start point, WalkMe will pre-populate two rules:
The first rule will look at the current URL to determine whether the Smart Walk-Thru should start playing from this step. Complete the rule by adding text from the URL that will uniquely identify the page on which the Walk-Thru should start from this step.
The second rule will look at whether the element selected for this step is currently visible. Selected element refers to the element that was selected during the initial balloon configuration for this step.
When both rules are true, the start point will activate, and the Smart Walk-Thru will start playing from this step.
In addition to these rules, you can add in any other rules in the rule engine that will identify when this should be the first step.