Work flows better with WalkMe.
Issue Unknown Launcher/SmartTip is appearing in the environment and need to archive it Resolution Open the Developer Tools Console by pressing F12 on your keyboard or right clicking and selecting the Inspect icon Click...
The article explains how to access the DevTools feature via the Editor.
Optimize your system in real time to continue building on cross domain iFrames.
Issue WalkMe content is not loading within an iFrame. Solution You will need to determine whether the iFrame is cross-domain or same domain. The solution provided will vary for each. Check if an iFrame's...
General Guidelines Regex should be as specific as possible, but also general enough to work on different pages. To achieve this balance, use customer-specific prefixes. Example: URL: walkme.my.salesforce.com Regex: .*walkme.my.salesforce.com.* instead of .*salesforce.com.* The...
Issue I want to segment my WalkMe content by operating system. Solution You can use the “navigator.userAgent” variable to segment between different versions of Windows and macOS. Go to any web page to test...
Issue I received a message that my site is a single page application (SPA). What do I need to do? Solution WalkMe works by identifying when a page refreshes. If your site is a...
Issue How do I reset my WalkMe login credentials? Solution To reset your WalkMe account password, follow these steps: Open the WalkMe sign in page US data center: https://auth.walkme.com/ EU data center: https://eu-auth.walkme.com/ Enter your...
Question How do I disable WalkMe? Answer For snippet and extension deployments Go to the settings in the WalkMe Editor Select System settings Go to the Snippet tab Select the environment you want to...
Question How can I test whether my Self-Hosted deployment has been configured successfully. Answer Follow these steps: Complete all steps from WalkMe Self Hosting. Create a Test.txt file and place it in the WalkMe folder. Copy...
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