Brief Overview

Users with access to the WalkMe Desktop and Mobile Menu system are automatically given access to the Communication Center. There are two user roles:

• Admin: Any user with write permissions for both Workspace Settings and User Management in the Admin Center
• Communicator (default): Every other user with access to the Communication Center who does not have write permissions in the Admin Center

Admin Access

Admins are directed to the All Notifications page by default when entering the Communication Center. They can switch between All Notifications and My Notifications.

Admins also have access to:

• Users page
• Manage Permissions
• All notifications created by any Communicator or Admin

Users page

The Users page is only visible to Admins. It lists:

• All users with access to the Communication Center
• User information (email and name)
• User roles (Admin or Communicator)
• User activity (number of notifications sent)

Admins can search for users by email or name.

Manage Permissions

The Manage Permissions button on the Users page redirects to the admin settings, where users can be added or removed from the desktop and mobile menu system.

Manage Notifications

Admins can perform all actions on any notification, regardless of who created it.

Communicator Access

Communicators are directed to the My Notifications page by default when entering the Communication Center. They can switch between My Notifications and All Notifications.

Communicators can perform all actions on notifications they create. For notifications created by other users, Communicators can only view analytics or duplicate them — editing, sending, and deleting are restricted to the notification's creator or an Admin.