Brief Overview

The WalkMe Editor is an Electron-based desktop app for building, managing, and publishing WalkMe content, like Smart Walk-Thrus and ShoutOuts. It runs on Windows and macOS and updates automatically.

To build, you need the editor and the editor extension. The extension connects your browser to the editor so you can select elements on your site. This article explains how to choose an installer, install the editor, and add the extension.

Access

Download the editor installer from the page for your data center:

• Editor download page for WalkMe US (Global) and EU data center customers
• Editor download page for SAP data center customers

How It Works

Each installer is built for a different environment. Choose the one that fits how your organization deploys software:

Install the Editor

How you install the editor depends on your organization's IT setup.

Install on a single computer

Any user with administrator permissions can run the installer and follow the installation wizard.

Deploy across your organization

Your IT department can distribute the editor to builders' computers with mobile device management software. After deployment, the editor is available on each builder's desktop.

Turn on auto-update for the Machine installer

Auto-update is off by default for the Machine MSI. To turn it on, install with this command:

Learn more

msiexec /i <msiPath> INSTALLLEVEL=3

msiexec /i APPLICATIONROOTDIRECTORY="PATH_TO_INSTALL"

Install the Editor Extension

The editor extension connects your browser to the editor so you can select elements on your site as you build. Install it after you install the editor.

Install from the login popup

The first time you log into the editor, a popup helps you install the extension:

1. Open the WalkMe Editor
2. Log into the editor - A popup appears
3. Choose your browser
4. Select Add Extension - The extension download page opens in your browser
5. In your browser, select Add Extension
6. If your browser asks you to confirm, select Add Extension again

Install from settings

If the popup doesn't appear:

1. Select Settings, then System settings
   
2. In the User Preferences tab, choose your browser and select Add Extension
   
3. In your browser, select Add Extension
4. If your browser asks you to confirm, select Add Extension again

Technical Notes

• The Editor is available in English, Japanese, French, Spanish, Brazilian Portuguese, and German
• On version 5.0.0 or later, the editor checks for, downloads, and installs updates automatically. If you're on a version earlier than 5.0.0, uninstall it before you install the current version
• If you have trouble with any of the steps in this article please refer to our troubleshooting article, or contact WalkMe Support

Editor Access Issues

• If you have issues with your extension after installation or cannot connect your editor to the page you want to, refer to the following article:

User Extension Overview

Uninstall the editor

To uninstall on Windows:

1. Open the Control Panel

2. Select Programs, then Programs and Features

3. Right-click "WalkMe X.X.X" and select Uninstall

4. Follow the on-screen instructions

To uninstall on macOS:

1. Open Finder

2. Go to the Applications folder

3. Find the WalkMe app

4. Drag the WalkMe app to the Trash

5. Empty the Trash

Check your editor version

Select the profile icon in the editor. Your version number appears at the bottom of the menu.

For details on editor and extension releases, refer to the Release Notes.

Release Notes – 2026