Engaged Elements are an Insights feature that allow you to understand how your users behave in the underlying web application, even if you prefer not to use Digital Experience Analytics (DXA) due to security concerns. Engaged Elements will help understand your users interactions regardless of whether you take advantage of WalkMe's different features. This type of analytics will help you better understand your users pain points in order to make better implementation decisions.
An engaged element is a WalkMe content type, published from the editor, that can tracked without user action. This means it can be tracked if the element appeared on the screen during a user session or by a user action (Click, Hover, Input, Visible, Text change).
All engaged elements are created by capturing with the WalkMe Editor and have access to our rule engine which can make your data more accurate and reliable. Additionally, capturing in the editor provides an added layer of security if you're concerned about data security.
To create an engaged element in Insights Console, follow the instructions here:
To create an engaged element in Insights Classic, follow the instructions here:
It is best practice to set a specific page or section of the application that defines the "context" of the element.
This page will be the location the element will be tracked in. When you have similar elements in several pages and you wish to get data for a specific page only, make sure you create the Engaged Element only for that certain page.
For example, a Save button for a New Opportunity page should be set to track on the opportunity page only. It will eventually filter the clicks tracked for this button to these occurred on this page only.
Each supported web application has its own best practices to define a page or a section of the application that defines the "context" of the element such as "Form" or a specific menu.
For example, in Workday® Worklets are a common way to identify the location of the element.
Insights Console
Once an Engaged Element is created from the Events page in the console, it is listed in as an Engaged Element in Events List table and displayed in the visualizations graph. Learn more:
Insights Classic
Once an Engaged Element is saved, it is available in Insights as an Engaged Element type of Tracked Event. These Tracked Events can be used just as any other Tracked Event to create Funnels, which can then be analyzed in the Tracked Events Dashboard, or even used to filter sessions.
Keep in mind that only published Engaged Elements will collect data.
Engaged Elements that are in draft, modified, or archived will still show in Insights with the relevant notification and deleted Engaged Elements will not be shown.
Engaged Elements are currently not available when using:
The number of Engaged Elements is limited to 20 per page to ensure optimal site performance results.
By design, only certain rule types are allowed for defining a page to ensure rules are used to define a location (where to search for the element). Who? When? type of rules to define users or time are not supported.
The following web applications currently support the use of Insights Engaged Elements: