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As WalkMe AI and Learning capabilities become central to digital adoption programs, organizations need team members skilled in building, governing, and scaling both AI features and in-app learning content. This article covers learning paths for three specialized roles within the COE:
To get started, ensure you have the access and tools needed to begin the learning path. Complete the following steps:
Your DAP Admin will create a WalkMe account associated with your email address and set your permissions based on your role. You will receive a Welcome email to activate your account.
The Editor is the main tool used to build and manage AI SmartTips and AI Launchers. Recommended for AI SMEs involved in prompt review or content approval. Click here to download.
The Digital Adoption Institute (DAI) is your key to self-paced training and certification. All you need is an active WalkMe Editor account.
Each role should bookmark the following, unless otherwise noted.
→ Console (AI Chat and Action Bar configuration)
→ WalkMe Insights (In the console - AI Dashboards)
→ Admin Center (AI Center Access)
To have the highest chance at excelling, WalkMe recommends completing the following courses in the order listed for each role.
The AI SME provides process expertise, requirements, and approvals for AI-powered WalkMe content. They are the bridge between the business and the build team — ensuring that AI SmartTips, AI Answers, and Joule Actions are grounded in accurate, up-to-date company knowledge and policies.
The following are additional resources to support AI SME up-skilling in content review and prompt quality:
AI SmartTip Review (Help Center Articles):
AI Answers Review (Help Center Articles):
The Innovation Expert drives the roadmap and adoption of AI and emerging features within the WalkMe program. They stay current with WalkMe's AI product releases, evaluate new capabilities, and ensure AI is embedded into the COE's strategy and governance.
The following are additional resources to support Innovation Expert up-skilling in AI strategy and governance:
AI Feature Awareness (Help Center & Release Notes):
The Content Author creates and maintains learning content for departments and projects using WalkMe Learning Arc. Learning Arc is WalkMe's AI-native digital learning product that combines micro-learning, simulations, quizzes, and AI-generated content - delivering training directly inside the applications employees use every day.
