Brief Overview

WalkMe offers multiple hosting options to meet different infrastructure, security, and compliance requirements.

By default, WalkMe is hosted as a Software-as-a-Service (SaaS) solution on Amazon Web Services (AWS). For customers with specific requirements, WalkMe also supports deployments on Microsoft Azure, Google Cloud Platform (GCP), and self-hosted environments, as well as a Private Bucket option for dedicated file storage.

This article provides an overview of the available hosting models and their key characteristics.

Cloud Vendors

Amazon Web Services (AWS)

AWS is WalkMe's default and most commonly used hosting environment.

In this model, WalkMe hosts all required files and services as part of the SaaS offering.

Available configurations:

• Full solution
• Shared buckets
• Public buckets
• Private bucket

Google Cloud Platform (GCP)

WalkMe supports deployment on Google Cloud Platform, with certain functional limitations.

Available configurations:

• Shared buckets
• Public buckets

The GCP deployment has the same limitations as the self-hosted solution.

Microsoft Azure

WalkMe supports hosting on Microsoft Azure for customers that require vendor-specific or regional hosting arrangements.

Azure deployments are configured on a case-by-case basis.
For availability and configuration details, contact your Customer Success Manager (CSM) or WalkMe representative.

Self-Hosted

Some organizations choose to host WalkMe within their own infrastructure to maintain full control over data and reduce external dependencies.

In a self-hosted model:

• WalkMe files are stored and managed on customer-owned servers
• Customers are responsible for infrastructure, access management, and availability

This option is typically used to meet strict security or regulatory requirements.

Self-Hosting Model

Private Bucket

The Private Bucket feature provides increased control over how WalkMe files are stored and accessed.

With a Private Bucket:

• All WalkMe files are stored in a dedicated Amazon S3 bucket
• The bucket uses its own content delivery network (CDN)
• Customers can:
  • Manage access and permissions independently
  • Control static (code) and dynamic (content) file access
  • Apply custom security controls not available in shared environments

The Private Bucket option is available for both new and existing customers, following a short transition process.

With a private bucket, clients can store all WalkMe files in a dedicated S3 storage bucket with its own content delivery network (CDN).

Enablement process

To enable the Private Bucket feature:

1. Complete a one-time account configuration
2. Publish settings from the WalkMe Editor
3. Replace the snippet file or update the browser extension to point to the new private bucket

Limitations

Private Bucket limitations

• TeachMe is not supported
• Solution Gallery is hosted in a generic bucket and is not supported
• Stories are not supported
• Slides are not supported
• Access management is handled manually by the WalkMe Security team during enablement