Brief Overview

WalkMe offers several hosting solutions to meet different security and infrastructure requirements.

By default, WalkMe hosts its services on Amazon Web Services (AWS) but also provides options on Microsoft Azure, Google Cloud Platform (GCP), and self-hosted environments.

For organizations with stricter security or compliance needs, WalkMe also offers a Private Bucket option for storing WalkMe files in a dedicated cloud environment.

This article provides an overview of all available hosting options.

Cloud Vendors

Amazon Web Services (AWS)

The default and most commonly used option is the Software as a Service (SaaS) model, where WalkMe hosts all files on its AWS servers.

Available configurations:

• Full solution
• Shared buckets
• Public buckets
• Private bucket

Google Cloud Platform (GCP)

WalkMe also supports deployment on Google Cloud Platform, though with certain limitations.

Available configurations:

• Shared buckets
• Public buckets
• Same limitations as the self-hosted solution

Microsoft Azure

WalkMe supports hosting through Microsoft Azure for enterprise customers requiring regional or vendor-specific hosting arrangements.

Contact your Customer Success Manager (CSM) or WalkMe representative for details on Azure deployment availability.

Self-Hosted

Some customers prefer to keep all WalkMe content and logic on their own servers to maintain full control and reduce external dependencies.

WalkMe supports this through a self-hosted architecture, which allows you to store and manage WalkMe files within your own infrastructure.

Self-Hosting Model

Private Bucket

The Private Bucket option gives enterprise clients the highest level of control and security.

With a private bucket, clients can store all WalkMe files in a dedicated S3 storage bucket with its own content delivery network (CDN).

This configuration allows organizations to:

• Manage access and permissions independently
• Control static (code) and dynamic (content) file access
• Implement custom security measures not available with shared hosting

Enablement process

To enable the Private Bucket feature:

1. Contact your CSM
2. Complete one-time account configuration
3. Publish settings in the WalkMe Editor
4. Replace the snippet file or update your browser extension to point to the new private bucket