Self-Hosting Model

Updated on February 4, 2019 Download PDFDownload as PDF
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Brief Overview

Self-hosting is a deployment option WalkMe offers in order to enhance the security of WalkMe on your site. Self-hosting allows you to to keep all of your WalkMe content files on your servers to disconnect dependency on outside servers.

The Short Version

WalkMe customers include SaaS vendors and financial institutions that all value highly secure networks and services. In response to the need for this highly secure architecture, WalkMe offers a self-hosting feature. In this model, WalkMe items are initially created on WalkMe servers and then downloaded and uploaded onto your server.

A self-hosted deployment is commonly used when:

  • WalkMe cannot have access to your site’s information;
  • You are unable to whitelist WalkMe due to security reasons;
  • Your devices operate on an intranet.

How It Works

In the self-hosted model, the WalkMe content creation process is done on WalkMe servers. Once the items have been created, they are downloaded as a zipped file (compressed file). This file can then be uploaded to your servers. When an end-user accesses your site, WalkMe places a call to your servers directly and not to WalkMe servers.

In order for WalkMe to point to your servers, your CSM must configure your snippet. Every time a change is made to your WalkMe content, it must be re-published and the WalkMe files re-downloaded.

Downloading Your WalkMe Items

Create WalkMe items in the Editor as you normally would. Before you are able to download these items, your CSM must enable the feature. Once enabled, you will be able to download a zipped file of your WalkMe items on analytics.walkme.com. To do so, follow these steps:

  1. Set up a location on a local server for the self-hosted files. Read more about how to set up server storage for WalkMe self-hosted deployment;
  2. Log in to your WalkMe Analytics account at https://analytics.walkme.com;
  3. Click the “Self Hosted” tab:
  4. Select the environment from which you would like to deploy the WalkMe content (Test or Production);
     Note: WalkMe content needs to be published to the desired environment before completing the following steps. Read more about publishing WalkMe Items;
  5. Click the Snippet Builder button;
  6. In the text field, type the local domain path for the environment that will store the WalkMe files;
  7. Copy the snippet generated;

  8. Click Download below to download a .ZIP file containing the WalkMe files;
  9. Unzip the WalkMe files in your destination folder on your local server;
  10. Test your self-hosted deployment.

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