My Goals Are Not Being Reached

Last Updated June 25, 2024

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Issue

When I'm testing my Smart Walk-Thru goals, they don't show as being completed in the Flow Tracker even though I completed the relevant action. What is the issue?

Solution

There are a few reasons why a goal may not appear to be reached despite having been completed. 

Goal is based on action within an iFrame

Is your goal based on an action within an iFrame?

If you are basing your goal off of an action that a user takes in an iFrame, it will not show up in the Flow Tracker even if it has been successfully reached.

You will need to monitor the goal completion in Insights instead.

Insights Apps Pages

Goal is based on a "Click" or "Hover" action on a SPA site

Is your goal based on a “Click” or “Hover” action, and your site is a single page application (SPA)?

If yes, you may need to have a specific setting enabled on your account.

Please reach out to WalkMe Support to have this enabled.

Goal is based on a "Click" or "Hover" of an element with delayed appearance

Is your goal based on a “Click” or “Hover” of an element that isn't immediately present at page load?

For example, the element appears after you do something else on the page, but there isn't an accompanying page refresh (like opening a modal window).

Please reach out to WalkMe Support to enable a specific setting that will allow these elements to be tracked.