Why do some steps have a “Back” button and others don’t?

Last Updated June 25, 2024

For Customers For Employees SAP Premium DAP Canada FedRAMP

Issue

I have noticed that some of my steps have a "Back" button that allows the user to go back to the previous step in the Smart Walk-Thru.

How can I add this to my other steps?

“Back” buttons can't be added manually.

They are only available in the following scenarios:

Steps with “Next” type triggers that were directly preceded by another step with a “Next” type trigger
Steps with “Next” type triggers that were directly preceded by a popup step
Popup steps that were directly preceded by another popup step
Popup steps that were directly preceded by a step with a “Next” type trigger

Note

Steps must be sequential for the "Back" button to appear
If there is a Wait For, Action, or Switch to Frame step between the two steps, the "Back" button will not appear
If the preceding step is an Auto Step, the "Back" button will not appear
You will not see the "Back" button when you play the full preview in the editor, you can see it during the step preview and once published

Change button text

How to Change Text in “Next/Done” Buttons

WalkMe Community

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