Why do some steps have a “Back” button and others don’t?
Last Updated June 25, 2024
Issue
I have noticed that some of my steps have a "Back" button that allows the user to go back to the previous step in the Smart Walk-Thru.
How can I add this to my other steps?
Solution
“Back” buttons can't be added manually.
They are only available in the following scenarios:
- Steps with “Next” type triggers that were directly preceded by another step with a “Next” type trigger
- Steps with “Next” type triggers that were directly preceded by a popup step
- Popup steps that were directly preceded by another popup step
- Popup steps that were directly preceded by a step with a “Next” type trigger
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