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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
If you can't access your website or application's HTML, or prefer not to alter it manually, you can deploy the WalkMe extension on your users' browsers instead. This inserts the WalkMe snippet into the HTML of the relevant pages automatically.
Access the Extension Installation page in the console:
The Extension Installation page displays with 2 tabs:
We recommend using the Mass Deployment Wizard for most organizations. Use the All-in-One Installer when your organization has no specific or custom method for deploying extensions or when a user wants to test the extension before the mass deployment takes place.
If your organization already mass-deploys extensions using a specific method, continue using that same method here.
If no extension is currently deployed in your organization, choose one of our deployment guides to mass deploy the extension.
If your extension has been configured as a unique Chrome or Edge extension, you'll be asked whether to remove any WalkMe extension already installed from that browser's web store when you access the Mass Deployment Wizard.
You should choose "Remove WalkMe store extension", by doing so, no matter if the WalkMe store extension was deployed via mass deployment method or All-In-One installer, the WalkMe store extension will be removed, and the WalkMe unique extension will be installed instead
Use the AIO Installer to deploy the extension across multiple browsers, or to install it yourself if you have admin permissions on your computer.
Windows
Mac (.pkg)
Mac (.mobileconfig)
Finding the icon confirms the extension installed successfully. It can take a few moments to appear, if it doesn't show up right away, wait and check again.
Select the extension icon, or the new menu option added to your browser's toolbar, to access the extension's features. If you have any further questions, contact us.