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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
The AI Settings tab puts all AI capabilities in one place giving admins improved management and control over their AI features and usage across systems and accounts.
Access
To access AI Settings in the console:
The AI Settings tab puts all AI capabilities in one place giving admins improved management and control over their AI features and usage across systems and accounts.
Customers must first agree to WalkMe's AI Terms & Conditions before these AI capabilities are activated.
Once activated, your admin will have the ability to turn on or off the WalkMe AI capabilities.
Configure the availability of Contextual AI Assistance across your WalkMe account. Enabling this feature activates Pinned, Proactive, and On-Demand AI packages to use automated system intelligence to detect user intent, suggest next best actions, and improve overall productivity and compliance.
This needs to be activated on an account level first and then for selected systems.
AI Authoring lets you create and modify WalkMe content by describing what you want in plain language, instead of building it manually.
This needs to be activated on an account level first and then for selected systems.
AI Insights is a conversational AI chat tool built into WalkMe Insights. It analyzes data from your connected WalkMe systems and surfaces answers in plain language.
AI Insights can be activated on an account level only .
The Export AI Chat toggle enables users to collect the AI Chat inputs and responses from interactions related to AI knowledge sources. This toggle was previously in the AI Center.
This is for accounts with high privacy regulations that want to control which end-users have access to their AI knowledge sources.
If want all your knowledge sources to be publicy available you don't need to enter in any IP addresses.
Technical Notes