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We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
AI Answers is a tool that facilitates easy and efficient information discovery within the flow of work. It minimizes the time and effort required to find critical information and improves the accuracy of the answers received.
AI Answers seamlessly integrates with company-specific knowledge sources to provide a conversational search experience in the Pro menu powered by GenAI. This feature enables users to search for answers in a natural and intuitive way. When traditional search won't cut it, users can chat with WalkMe's AI Answers without switching apps or context.
LLM Models (GPT) Power Information Discovery
AI Answers is powered by LLM models (GPT), which grants added context and the ability to ask follow-up questions when more information is needed. Enterprises have full control of the data and content sources authorized for AI Answers, adhering to WalkMe's world-class security standards. This innovative tool improves the way users find and interact with business-critical information, making work more efficient and productive.
The AI settings page in the Admin Center allows admin users to upload knowledge sources. Additionally, admins can request for webpages to be scanned, but this process must be requested though their CSM.
If an admin requests webpages, the R&D team will integrate the content sources via the Admin Center, whether internal or external, and specify which WalkMe systems can access them.
How to test AI Answers in the Admin Center
Go to the Admin Center
Click the AI Settings tab in the navigation sidebar
Hover over your knowledge source
Click Demo
The Pro menu's AI Chat is your gateway to AI Answers. Follow these steps to enable the Pro Menu and AI Answers in the AI Chat:
2. Enable the Company AI assistant in the console AI Chat app. It can be enabled as part of the unified chat experience or as an independent assistant:
AI Answers also offers seamless integration with Slack and Teams! This feature allows users to access AI Answers directly from your Slack or Teams workspace. You can effortlessly add it to a group and utilize its services.
The integration process is straightforward and will be facilitated by the R&D team who will enable this feature for you. Once it's integrated, they can set up access policies for your Slack channels. Please reach out to your CSM to request AI Answers Slack integration.
AI Answers is a powerful tool that enables users to effortlessly obtain information without the need to scour through documentation. It operates on WalkMe's ChatGPT instance, utilizing a conversational interface to provide users with rapid answers and insights.
In this section, we will explore how to access and effectively utilize AI Answers.
Easily access the information you need by inputting your questions into AI Answers, eliminating the need for manual searches through documentation.
To open AI Chat, either click the Menu widget or select the AI Chat button on the menu homepage, depending on your menu setup
Type your company-related question in the Ask me anything field
Improve process compliance and decision making by pulling real-time, contextual knowledge from internal documentation.
The knowledge sources available per system are determined by the admin in the Admin Center's AI Center
The ability to add knowledge sources to prompts is available for AI launchers, AI SmartTips, and AI conditions and can be created in the console or editor
AI Answers supports long conversations (up to 15 messages)