For Customers
For Employees
SAP Premium
DAP
Canada
FedRAMP
Brief Overview
WalkMe's All-in-One Installer (AIO) makes it easy for IT teams to widely deploy the WalkMe user extension across all browser types with a single installer file. The file offers a simple installation, allowing cross-browser use and minimizing deployment errors or malfunctions.
The All-In-One Installer is a single file, run by your IT admin, that will automatically install the browser extension on the relevant computers.
Supported Browsers
Internet Explorer
Edge Chromium
Safari
(12v and up)
Firefox
Google Chrome
Windows
✅
✅
✅
✅
Mac
✅
✅
Note: macOS Big Sur no longer supports AIO Installation on Chrome.
Prerequisites
In order to properly implement WalkMe using the AIO Installer, the following conditions should be met:
The WalkMe user extension must not already be installed for any browsers, whether it was installed manually or through mass deployment (required for Internet Explorer)
If a WalkMe user extension is installed on any browsers, you must remove it prior to installing WalkMe using the AIO
Getting Started
When first downloading the relevant installer file it may take up to a minute. After this first time, each download request should take only a few seconds.
After authenticating, the download page looks like this:
The best practice for installing the AIO is by mass deploying it to run when the computer is just starting.
Since you may have users with different hardware (32-bit/64-bit Windows or Mac), we recommend splitting the deployment for each of the different setups. This will ensure that each hardware will have its matching WalkMe extension installed.
Supported Mass Deployment Methods (MDM)
For Mac, the following MDMs are supported:
Jamf
AirWatch
Mobile Iron
Cicso Meraki
Big Fix
Intune
Trend Micro
For Windows, the following MDMs are supported:
GPO
SCCM
Mass Deploying with GPO
When mass deploying All-In-One with GPO, the following two policies are needed for the AIO deployment:
Computer → Configuration → Administrative Templates → System → Logon → Always wait for the network at computer startup and logo
Computer → Configuration → Administrative Templates → System → Group Policy → Specify startup policy processing wait time: Set to 120
To avoid having a notification message on IE for “Speed up Browsing by Disabling Add-ons” the following additional policy is needed:
Computer Configuration → Administrative Templates → Windows Components → Internet Explorer → Security Features → Add-on Management → Edit the “Add-on List”. Have it Enabled and in Options click the “Show…” button. Create a new row with the following values:
Name: {42ED1D51-363B-4BF1-BF36-A2E3B56EDD44}
Data: 1
Installing WalkMe AIO Manually
If you decide to manually install the AIO locally, please close Internet Explorer and Firefox to successfully complete the installment or removal.
Note
If Internet Explorer or Firefox is open, a popup will appear asking you to close the browsers
If both browsers are open, the popup will appear twice (once for IE and once for Firefox)
The Ignore button will force close IE or Firefox and continue with the installation process
Click on the ? in the upper right hand corner to access help and additional installation options
After everything was modified as expected, you can go ahead and deploy!
Uninstalling
Windows
Once the AIO is successfully downloaded, you will have one added application in Programs and Apps.
WalkMe All-in-One Installer
Removing the WalkMe All-in-One Installer will remove the extensions installed on the following browsers in one click: Firefox, Internet Explorer,Chrome, and Edge.
Mac
For Mac, it is only possible to manually remove the extensions installed for each browser, one at a time.
