All-In-One Installer (AIO)

Brief Overview

WalkMe's All-in-One Installer (AIO) makes it easy for IT teams to widely deploy the WalkMe user extension across all browser types with a single installer file. The file offers a simple installation, allowing cross-browser use and minimizing deployment errors or malfunctions. 

The All-In-One Installer is a single file, run by your IT admin, that will automatically install the browser extension on the relevant computers.

Supported Browsers

Note: macOS Big Sur no longer supports AIO Installation on Chrome.

Prerequisites

In order to properly implement WalkMe using the AIO Installer, the following conditions should be met:

• The WalkMe user extension must not already be installed for any browsers, whether it was installed manually or through mass deployment (required for Internet Explorer) 
• If a WalkMe user extension is installed on any browsers, you must remove it prior to installing WalkMe using the AIO

Getting Started

When first downloading the relevant installer file it may take up to a minute. After this first time, each download request should take only a few seconds. 

After authenticating, the download page looks like this:

Installation / Deployment Methods

Supported Mass Deployment Methods (MDM)

For Mac, the following MDMs are supported:

• Jamf
• AirWatch
• Mobile Iron
• Cicso Meraki
• Big Fix
• Intune
• Trend Micro

For Windows, the following MDMs are supported:

• GPO
• SCCM

Mass Deploying with GPO

When mass deploying All-In-One with GPO, the following two policies are needed for the AIO deployment:

• Computer → Configuration → Administrative Templates → System → Logon → Always wait for the network at computer startup and logo
• Computer → Configuration → Administrative Templates → System → Group Policy → Specify startup policy processing wait time: Set to 120

To avoid having a notification message on IE for “Speed up Browsing by Disabling Add-ons” the following additional policy is needed:

• Computer Configuration → Administrative Templates → Windows Components → Internet Explorer → Security Features → Add-on Management → Edit the “Add-on List”. Have it Enabled and in Options click the “Show…” button. Create a new row with the following values:
  • Name: {42ED1D51-363B-4BF1-BF36-A2E3B56EDD44}
  • Data: 1

Installing WalkMe AIO Manually

If you decide to manually install the AIO locally, please close Internet Explorer and Firefox to successfully complete the installment or removal.

Installation Process for Batch

Steps to install:

1. Open the Installation page in the Admin Center, accessible at admin.walkme.com/installation
2. Select OPEN INSTALLATION WIZARD
3. The AIO page will open
4. Click on the ? in the upper right hand corner to access help and additional installation options
5. After everything was modified as expected, you can go ahead and deploy!

Uninstalling

Windows

Once the AIO is successfully downloaded, you will have one added application in Programs and Apps.

• WalkMe All-in-One Installer

Removing the WalkMe All-in-One Installer will remove the extensions installed on the following browsers in one click: Firefox, Internet Explorer, Chrome, and Edge.

Mac

For Mac, it is only possible to manually remove the extensions installed for each browser, one at a time.