Last Updated June 25, 2024
Issue
How do I reset my WalkMe login credentials?
Solution
To reset your WalkMe account password, follow these steps:
- Open the WalkMe sign in page
- Enter your email address
- Click Next
- Click Forgot password?

- Confirm that correct email address is entered
- Click Send email verification
- Go to your mailbox and open the verification email
- Click the Reset Password button
The reset password link will only be valid for 8 hours.
- Enter a new password for your account
- Click Reset Password

- Sign in with your new credentials 😃
If any of the above steps do not work, please contact WalkMe Support.