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How To Reset Your WalkMe Password

Last Updated June 25, 2024

WalkMe Packages

WalkMe for Customers WalkMe for Employees SAP Premium Desktop WalkMe DAP Canada FedRAMP

Issue

How do I reset my WalkMe login credentials?

Solution

To reset your WalkMe account password, follow these steps:

Open the WalkMe sign in page
- US data center: https://auth.walkme.com/
- EU data center: https://eu-auth.walkme.com/
Enter your email address
Click Next
Click Forgot password?
Confirm that correct email address is entered
Click Send email verification
Go to your mailbox and open the verification email
- Email sender: no-reply@walkme.com
- Email title: Account password reset
Click the Reset Password button

The reset password link will only be valid for 8 hours.
Enter a new password for your account
Click Reset Password
Sign in with your new credentials 😃

If any of the above steps do not work, please contact WalkMe Support.

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WalkMe Packages

WalkMe for Customers WalkMe for Employees SAP Premium Desktop WalkMe DAP Canada FedRAMP

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