Brief Overview

The WalkMe login page lets you access all WalkMe products using your email and password, Single Sign-On (SSO), or Social Login. This article covers how to log in, reset your password, switch to the EU data center, and manage Social Login.

Access

Select the link for your data center:

• US Data Center
• EU Data Center
• SAP US Data Center
• SAP EU Data Center
• FedRAMP Data Center
• Canada Data Center

How To Log In

1. Go to the WalkMe login page for your data center
2. Type your email and select Next
3. Complete the step for your login method:
   1. Password: Type your password and select Sign In
   2. Single Sign-On (SSO): You're redirected to your organization's identity provider and logged in automatically
   3. Social Login: Select Sign in with Google or Sign in with Microsoft, then authenticate with your provider

Reset Password

1. On the login page, type your email and select Next
2. Select Forgot password?
3. Confirm your email and select Send email verification
4. Open the email from no-reply@walkme.com with the subject "Account password reset"
5. Select Reset Password
6. Create a new password following the on-screen requirements and select Reset Password
   

   

Social Login

Social Login lets you access WalkMe using existing Google or Microsoft credentials, without a separate WalkMe password. It's turned on by default for all accounts.

When Social Login is turned on:

• Users can log in with Google or Microsoft
• Users can still log in with their WalkMe email and password if applicable

Turn on Social Login

1. Open the WalkMe Console:
   
   • US Data Center
   • EU Data Center
   • SAP US Data Center
   • SAP EU Data Center
   • FedRAMP Data Center
   • Canada Data Center
   
   
2. Go to the Admin category
3. Select Security & Audit and then Security Settings
4. Turn on Social Login

Security Settings