WalkMe can’t find an element on the page

Last Updated June 3, 2024

Issue

After I've selected an element for my step and try and play my Smart Walk-Thru, WalkMe says “The element is not present on this page.”

Solution

Select new element

Often, a step will not play or a launcher will not appear on the page if WalkMe cannot find the element. To solve this, try selecting a new element.

In the editor, open the step, launcher, or SmartTip and click "Re-select element"
Re-select the element and check the Element Grade
If the element grade is less than 3 bars, try using the enhanced settings to find a different element that has 3 bars or more

Try this solution first before moving on.

Element ID

The element you selected may have a variable ID, which means the ID is constantly changing. This makes it difficult for WalkMe to identify it.

To resolve this, you can configure WalkMe to ignore the ID of your element.

Go to the Selected Element tab in the Step Options
Check “Element ID (if ID changes on the page load)” to resolve the issue

Element position

The element you selected may not be identified by WalkMe because its location on the screen has changed. This may happen if your user has a different screen size, and the element appears in a different place.

To resolve this, configure WalkMe to ignore the position of your element.

Go to the Selected Element tab in the Step Options
Check “Position (if element's location changes)” to resolve the issue

Text within the element

The element you selected may not be identified by WalkMe because its text on the screen has changed. This is a good option if the site supports more than one language, or if the element's text is liable to change.

Go to the Selected Element tab in the Step Options
Check “Text within the element” to resolve the issue

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