Brief Overview

WalkMe allows you to gain insights about user behavior related to your WalkMe content and on your website itself. To provide this insight, WalkMe collects information such as which Smart Walk-Thrus are completed, and stores this information in a data center.

WalkMe Data Centers are the physical locations where we store WalkMe user data. The geographic location of each data center follows the local government's data and privacy laws. WalkMe currently has a data center in the United States and in the European Union.

Does WalkMe Collect Sensitive Information?

By default, WalkMe does not collect personally identifiable information (PII) other than IP addresses in logs for security purposes, the approximate geolocation of users (country and city in which they are located), and masked IP addresses required for the ongoing operation of the WalkMe system. WalkMe assigns all collected metadata to an anonymous random GUID.

For customers using SAP Data Centers, WalkMe does not collect end-user IP addresses. Due to the SAP DC architecture, the only IP captured is the CDN IP address (Akamai), not the IP address of the individual user. This distinction applies specifically to SAP-hosted deployments and overrides WalkMe's default IP logging behavior for those environments.

The user identifier, which may contain PII depending on the configuration, is collected and sent according to the end-user identification settings defined for the account.

Unique User Settings (UUID)

If the user ID provider configured in the account settings is not available—such as when a user is not logged in—WalkMe generates and sends an anonymous WalkMe ID instead.

Unique User Settings (UUID)

Examples of Data That WalkMe Collects

• Auto play rules (whether an item already played or not)
• Smart Walk-Thru steps
• WalkMe data saved by the user
• Onboarding tasks progress
• TeachMe course progress

WalkMe also collects and transfers environment properties such as browser type, operating system, page URL, and page title. Collection of the page URL and page title can be disabled upon customer request.

Higher tracking levels, which collect additional information, can be enabled upon request.

Learn more

• Find out more about selecting a tracking level
• Read our Storage Manager Overview article 
• View WalkMe's Privacy Policy
• Learn more about WalkMe Security

Analytics Parameters Example

Below is an example of an event sent by WalkMe's data recorder for WalkMe Engagement Analytics purposes:

{
  "time":1553433890150,
  "type":"play",
  "data":{
    "type":"wt",
    "oId":124909,
    "oName":"Log in",
  "pId":"1553433890148-124909-889838df-c7da-f212-e553-08b4142a6894",
    "pInit":{
      "type":1
    },
    "oRequestedSubObject":1394694,
    "oActualSubObject":1394694,
    "pluginVer":"x.x",
    "libVer":"20190306-123518-32b80d9f"
  },
  "sId":"b34cd63b-b54f-3637-f48b-9ec7fb8247f6",
  "wm":{
    "uId":"3210be7ad82f403298f7c4da065ec657",
    "euId":"7302c5a9-9dbf-ef49-e898-8fce4d0add48",
    "euIdSource":"Cache",
    "permId":-1,
    "env":0,
    "interactionGuid":"a2aab74b-60ec-816c-10d4-42d02ea341f5",
    "platform":1
  },
  "env":{
    "browser":{
      "name":"Chrome",
      "version":"72.0.3626.121",
      "string":"Chrome 72.0.3626.121"
    },
    "os":{
      "name":"Windows"
    },
    "mobile":false,
    "screen":{
      "height":561,
      "width":1249
    },
    "timezone":-120
  },
  "ctx":{
    "location":{
      "protocol":"http:",
      "hostname":"shopme.walkme.com",
      "pathname":"/product/pink-alligator/"
    },
    "isIframe":false,
    "visitId":"9ef11e58809fd93c55d22f12c3fd401c",
    "title":"Pink Alligator - ShopMe"
  },
  "visions":{
    "sId":"3af2e125-e04a-4aa8-84cb-84e8b4c64141"
  },
  "version":{
    "lib":"20190306-123518-32b80d9f",
    "pe":"5.0.0"
  }
}