Brief Overview

WalkMe Mobile is a core strategic product designed to bring enterprise-scale digital adoption to the primary digital touchpoint: the smartphone. While mobile dominates user behavior—accounting for 85% of smartphone time—adoption remains fragile, with 25% of users abandoning an app after a single use.

WalkMe Mobile helps organizations overcome "software paralysis" by providing contextual guidance, personalized onboarding, and AI-powered stability directly inside mobile applications.

Use Cases

• Accelerate onboarding: Eliminate guesswork for new users with personalized, segment-aware flows that drive them to key features instantly
• Reduce churn and drop-offs: Surface friction points with analytics to understand who is stuck and why, then use in-app nudges to keep users on track
• Bypass app store delays: Deploy critical guidance and updates instantly within the app without waiting for app store approvals or developer resources
• Improve app health: Drive app growth by encouraging ratings, version updates, and in-app purchases through timely, contextual campaigns

How it Works

Create a system in the Admin Center

1. Go to the Admin Center
2. Select Create System
3. Select Native Mobile
   
   
4. Name your system
5. Open the system you created
6. Select the environment
7. Configure the SDK integration
   
   Note

   Only iOS/Android integration is supported during the Beta.

   
   

Create content in the Content Manager

To create your WalkMe content for mobile:

1. Go to the Content Manager
2. Select Create New
3. Select the item you'd like to create:
   • Smart Walk-Thru
   • ShoutOut
   • Launchers
4. Customize your content using the Visual Designer
5. Select Appearance to set auto-play rules and segments
   
6. Create rules and conditions using And and Or operators
   

   Auto-play/segment/split rules	Wait for rules
   Captured Element Session Time Number of Sessions Variable User ID WalkMe Data WalkMe Language App Version OS Version Date Time Network Device Type Location Access Camera Access Contacts Access	Step Element Session Time Variable WalkMe Data WalkMe Language Time Duration Interaction On Screen Screen Transition

7. From the Options menu, you can edit, publish, rename the item and perform other actions

   

8. Select Edit to edit your content directly from the console

See mobile data in Insights

Surface mobile data in WalkMe Insights and inherit several key value adds:

• System Overview

Power mode

With the power mode, you can moderate content through an administration menu in your app itself (without the need to create a WiFi or manual connection with the Mobile app in console).

• Capture: Capture screens, elements and capture and edit Smart Walk-Thrus
• Play: See what any item looks like in the app
• Preview: Test multiple items at once in the context you've created for them, accounting for segmentation
• View app info: View the information about the app, SDK, and device you are currently using
• Manage captured elements: View and update captured screens and elements

Once you enter power mode, all debug logs are automatically turned on.