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WalkMe Pro Menu

Last Updated November 13, 2025
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Brief Overview

The Pro Menu is WalkMe's enterprise-grade web menu experience — a consistent, customizable, and intelligent interface that helps users access onboarding tasks, content, AI chat, and integrations across platforms.

It's built to improve user engagement, streamline access to resources, and offer flexibility in how it appears, with Docked, Floating, and Hybrid display modes.

  • One menu: The Pro and Pro Lite menus are now merged into a single Pro Menu

  • Customizable: Layouts, colors, logos, and menu labels can be managed via console

  • Modern UX: Clean, accessible, and built to scale with WalkMe's AI and integration features

  • Flexible display: Admins can configure the Pro Menu to appear as docked, floating, or allow users to toggle between both (hybrid)

Enable the Menu

  1. Open the WalkMe Editor 
  2. Click the Settings icon
  3. Click Customize content style
  4. Click the Menu tab

  5. Select Pro

  6. Click Save

Layout Settings

Builders can also set up layout settings to determine if the menu should be fixed to the scree, draggable, or both.

  1. Click Settings

  2. Click Customize content style

  3. Click the Settings tab

  4. Select a Menu type:

    1. Docked: Anchored to the screen (Old Pro)

      • Anchored to the left or right side of the screen

      • Always visible

      • Best for high-engagement environments and multitasking use cases

    2. Floating: A draggable launcher that opens the menu (Pro Lite)

      • Appears as a movable launcher icon

      • Opens the full menu on click

      • Best for lightweight or space-conscious designs

    3. User choice: Admins can allow users to choose

      • Allows users to toggle between Docked and Floating modes

      • Controlled via console configuration

Get to Know & Use

Components

1. Branding
2. Multi-language
3. Search integrations
4. AI Chat
5. Resources and Tasks Tabs
6. Help Desk integration
7. Powered by WalkMe

Branding

Customize your menu with company colors and a logo

You can now customize the look of your Pro Menu directly in the WalkMe Console, under: Menu > Settings

This page lets you update colors, logos, and see a live preview of your changes — no coding needed.

What you can customize?

  • Brand colors: Choose your primary, text, and neutral colors

  • Header logo: Upload a custom logo for the top-left corner of the menu

Header logo guidelines

  • Format: It's best to use a PNG format with a transparent background

  • Size: At least 48X48 pixel, up to 500 KB size

  • Color: Avoid using a white logo, as it won't be visible on the white background

  • Type: Its best to upload a Logomark logo to ensure it's seen. For example:

Note

Any changes you make here will override the current Theming settings.

To change the header text, follow these step:

  1. Click the Customize content style button in the WalkMe Editor

  2. Click the Text tab

  3. Enter desired title in Menu Title

  4. Click Save and Publish Settings

Note

The header title can be up to 30 characters.

Multi-language

Engage your end-users in their native language and support a global audience

Select the language you would like to view your content in by clicking the Multi-language dropdown.

Note

The multi-language dropdown will only appear if languages were created in the Multi-language tab in the console.

Multi Language

Search Integrations

Easily find all the resources you need with our comprehensive search feature

By setting up the integration to search your existing knowledge base or support center resources, your users can easily discover relevant resources through menu searches. This integration ensures that your users have access to all the information they need, making it a valuable resource for them.

To enable a search integration, follow these steps:

  1. Navigate to the WalkMe Console Integrations page:

    1. US Database

    2. EU Database

  2. Search for your desired search provider integration

  3. Click Setup

  4. Fill out all of the Configuration Setup fields

  5. Click Save

Search behavior

The Pro Menu uses a search algorithm that differs from the one used in WalkMe's legacy web menus (California, Ireland, Penguin).

It's powered by WalkMe's Enterprise Search engine, the same system used in the Desktop and Mobile Menus.

  • The Pro Menu uses a unified search experience that pulls results from WalkMe content and any connected systems (such as ServiceNow, Salesforce Knowledge, or Workday)

  • It applies natural language and intelligent matching to display the most relevant results based on the user's query

Learn more about the Enterprise Search here:

WalkMe Menu Enterprise Search

Differences from Legacy Menu Search

  • Legacy Menus use a basic keyword search that can return partial matches

  • Pro Menu Search uses contextual logic and exact keyword matching

  • Because of this, search results may not be identical between the two menu types. For instance, a query like “how to” might not display the same items unless those words are included as keywords in the content

  • If you want to create similar results, add common search terms as keywords in the WalkMe Editor (under each content item's settings)

AI Chat

Get answers to your questions with AI for instant assistance

AI Chat enables users to interact with an AI-powered conversational interface to quickly find information and get answers to their questions. It integrates with company-specific knowledge sources to provide accurate and relevant responses in natural language.

WalkMe AI Chat [Unified Chat]

Resources and Tasks Tabs

Access your important WalkMe content

Resources and Tasks are created in the WalkMe Editor and are published to the new menu design in the Menu Organizer in the console

  • Resources: includes a list of the WalkMe content including Smart Walk-Thrus, Articles, Videos, and Shuttles

  • Tasks: includes a list of Onboarding Tasks for users to complete

WalkMe Menu Organizer

Help Desk Integration

Provides a direct link to your support site

If you have an existing support channel site, you can add a link to it directly into the new menu design menu. Support sites you may want to link to include:

  • Open a Support Ticket

  • Community Forum

  • Knowledge Base

To activate Help Desk Integration and connect a link, follow these steps:

  1. Click settings cogwheel and select Help Desk in the WalkMe Editor

  2. Click the toggle to turn on the integration

  3. Add a Name and URL

  4. Click Save

Note

Multi-link Help Desk is not supported.

Help Desk Integration

Powered by WalkMe

Acts as a direct link to the WalkMe site

White labeling is a PAID feature and is possible only with approval from Sales/Team Leader/CSM.

To skip or remove the link altogether, follow these steps:

  1. Navigate to the WalkMe Analytics page

  2. Click Powered by link to remove the link

  3. Click Hide under Show powered by to remove the Powered by WalkMe text

Technical Notes

  • The header title can be up to 30 characters

  • Multi-link Help Desk is not supported

  • Pro Menu supports Self-hosted

    • API Key Search Integrations is not supported for self-hosted systems

    • The Pro Menu self-hosted package is limited to a maximum size of 10 MB

  • In order for the new menu design to work, the domain *.walkme.com needs to be allowlisted

  • Up to 9 tabs in total can be added (5 Help, 4 Tasks) for Pro menu type

  • The pro menu will not be displayed in the old WalkMe Editor design

  • jQuery is not supported on Pro Menu

  • CSS is not supported for the Pro Menu, and currently, you cannot hide the WalkMe logo and name

    • This feature is available for desktop menu through Console Settings

  • Appearance animations are not supported for the Pro Menu

  • The pro menu will not open if there is no content, unless other on-demand ai features are enabled by your organization
  • The Pro Menu does not yet have full translation support
    • This is currently in progress and expected in the Fall 2025 Release

Self-Hosted

  • Pro Menu supports Self-hosted

  • API Key Search Integrations is not supported for self-hosted systems

  • The Pro Menu self-hosted package is limited to a maximum size of 10 MB

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