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WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
Find and troubleshoot common issues
When you see an error in the editor, copy the error ID and send it to WalkMe Support to help them identify and resolve the issue quickly.
Step-by-step instructions for taking browser console screenshots to share with WalkMe Support when troubleshooting an issue.
A step-by-step checklist for troubleshooting WalkMe not appearing in your environment, covering editor settings, extension checks, and advanced console diagnostics.
Troubleshoot three common element selection issues in the WalkMe Editor — red overlay errors, elements that don't respond when selected, and a missing blue highlighter.
Troubleshoot common WalkMe Editor access issues including a blank editor, login page errors, white screens, connection failures, and Citrix conflicts.
Learn troubleshooting tips for the "find element" related behavior.
Use these tips to troubleshoot condition rules related issues.
Fix the "element is not present on this page" error by re-selecting the element or adjusting how WalkMe identifies it across different IDs, positions, and text values.
Fix SmartTips or launchers that appear in play mode but not in a live environment by checking your segmentation rules and element behavior settings.
Find and archive an unknown launcher or SmartTip appearing in your environment by locating its ID in the browser console and searching for it in the editor.
Engage with peers, ask questions, share ideas