Connect to Step Option is Grayed Out

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Issue

Why is the “Connect to Step” option grayed out? How can I get my Smart Walk-Thru to branch to a different step in the flow?

Solution

Connect to Step is only available to use when a Split does not reconnect back into the main flow.

The purpose of the Connect to Step is to bring the Split back into the the original flow. 

Add Connect a Step

If you would like to have your Smart Walk-Thru branch into a later part of the flow based on specific conditions, follow these steps:

1. Create a Split 
2. Delete the branch
3. Add a Connect to Step