Connect to Step Option is Grayed Out
Issue
Why is the “Connect to Step” option grayed out? How can I get my Smart Walk-Thru to branch to a different step in the flow?
Solution
Connect to Step is only available to use when a Split does not reconnect back into the main flow.
The purpose of the Connect to Step is to bring the Split back into the the original flow.
Add Connect a Step
If you would like to have your Smart Walk-Thru branch into a later part of the flow based on specific conditions, follow these steps:
- Create a Split
- Delete the branch
- Add a Connect to Step
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