Please log in to continue
WalkMe stores your data in the region chosen during account setup.
We have data centers in the US and EU that follow local privacy and compliance laws. If you're not sure which region to select, check with your admin.
Smart Walk-Thru goals aren't showing as completed in the Flow Tracker, even after completing the relevant action.
There are a few reasons a goal may not appear as reached despite being completed. Work through the checks below.
If your goal is based on an action a user takes inside an iFrame, it won't show up in the Flow Tracker even if it was successfully reached. Monitor goal completion in Insights instead.
If your goal is based on a Click or Hover action and your site is a single-page application (SPA), a specific setting may need to be turned on for your account. Contact WalkMe Support to have this enabled.
If your goal is based on a Click or Hover of an element that isn't present on page load — for example, an element that appears after a user action like opening a modal, without a page refresh — a specific setting needs to be turned on to allow these elements to be tracked. Contact WalkMe Support to have this enabled.