Brief Overview

WalkMe admins can delete a system from the Admin Center. Deleted systems enter a 30-day soft delete period, during which they can be restored. After 30 days, the system is permanently deleted.

WalkMe Systems

How It Works

Delete a system

1. Go to the Systems page in the Admin Center
2. Select the system you want to delete
   
3. Select Delete
4. Confirm the deletion and select Delete
   

Restore a deleted system

1. Go to the Deleted Systems tab
2. Select the system you want to restore
   
3. Select Restore
4. Confirm the action and select Restore
   

Technical Notes

When a system is deleted, it goes through two phases that affect access and recovery.

Phase 1: Days 1–29

• Users assigned to the system are disconnected
• The system becomes inactive in the extension
• WalkMe content is no longer displayed to end users
• End-user data collection stops

If the system runs using a snippet, your IT team must remove the snippet from the site.

When a system is restored, these actions are reversed. Previously assigned users are not restored and must be reassigned by an admin.

Phase 2: Day 30

After 30 days, the system is permanently deleted. This includes:

• All system-related users, elements, and configurations
• User historical data and Insights data
• Files stored in the extension, database, S3, and CDN

Once this phase is complete, the system cannot be restored.