Install the WalkMe Editor

Last Updated March 6, 2025

Brief Overview

The WalkMe Editor is an Electron-based desktop application that is used for building, managing, and publishing all of your WalkMe content. This includes Smart Walk-Thrus, ShoutOuts, and other WalkMe items that your users will view.

Using the editor, you can build WalkMe content on the most popular browsers, including Chrome and Chromium Edge. This guide explains how to install the editor and is aimed at non-tech-savvy employees.

Note

You may need administrator privileges on your computer to complete this guide successfully.

Getting Started with WalkMe Editor

The WalkMe Editor app (version 5.0.0+) supports Windows and macOS operating systems with built-in auto update functionality.

As an Electron application, the editor leverages a powerful and flexible framework. This includes a built-in mechanism for auto-updating applications. This feature enables Electron applications to check for, download, and install updates automatically.

1. Download the WalkMe Editor

Download the editor installer from this WalkMe download page, following the table below:

Operation System	Package Name	Objective	Notes	Installation Path
Windows	User (.exe)	Plug & Play version.	Auto-starts editor after installation. Note: Different installation files don't override each other (for example, MSI vs EXE). You should uninstall previous editor versions.	%localappdata%
Windows	System (.msi)	Enterprise installer. Designed for mass deployment	Will not auto-start editor after installation, but will auto-launch it after system restart.	%localappdata%
Windows	Machine (.msi)	Centralized installer. Designed for Citrix, Windows Servers, and other VDIs	This MSI should be installed on Server-side only. Auto-update is disabled by default with this version. Will not auto-start editor after installation, but will auto-launch it after system restart.	<system drive>\Program Files\
macOS	Intel (.pkg)			/Users/Shared/walkme
macOS	M series (.pkg)			/Users/Shared/walkme

Files don't override each other

Installing a different installation file doesn't override an existing file. You must completely remove any trace of the previous file before installing another one.

2. Deploy the WalkMe Editor

Once you have the installer available, you can move on to the deployment process.

Install the Editor

Installation differs from organization to organization, mainly depending on the IT methodologies and MDM software.

The .msi and .dmg installers are straightforward. However, Windows "Machine" MSI has auto-update disabled by default.

If enabling auto-update is necessary for the "Machine" installer, use the following msiexec command to enable it:

msiexec /i <msiPath> INSTALLLEVEL=3

Changing the path

Organization IT can change the installation path by using the msiexec command: msiexec /i APPLICATIONROOTDIRECTORY="PATH_TO_INSTALL"

Install for Testing Purposes

Any user with administrator privileges can double-click on the installer and follow the installation wizard. Once done, the editor will be installed on the computer.

Install over MDM

MDM (“Mobile device management”) is used to distribute desktop and mobile applications across the organization's devices.

MDM installation is only possible by the organization's IT department. Once the installation has been done, the editor will be available for designated builders on their desktop.

Almost finished!

Once the editor is installed on your computer, you must then download the editor extension to your browser. This will allow you to be able to select elements on your site and start building.

2. Install the WalkMe Editor Extension

The WalkMe Editor Extension connects your selected browser with the WalkMe Editor desktop application. This allows you to select elements on your site when building Smart Walk-Thrus, SmartTips, and other WalkMe items.

When logging into the Editor for the first time, a pop-up will help you install the Extension.

Double-click the WalkMe Editor application to open it
Log in to the WalkMe Editor - A pop-up will appear
Select your preferred browser type on the pop-up
Click the Add Extension button - You will be redirected to the Extension download page
From your browser, click Add Extension
If a pop-up appears, click Add Extension to confirm
Done! You can now use the Editor with the browser

If the pop-up does not appear, access the Extension from the Settings Menu

Click on the Settings icon and select System settings
In the User Preferences tab, select your desired browser and click the Add Extension button
The Extension download page will open in your selected browser
From your browser, click Add Extension
If a pop-up appears, click Add Extension to confirm
Done! You can now use the Editor with the browser 😃

Note

In order to enable the WalkMe Extension and see published WalkMe content on your site, you need to turn on Published mode in the editor.

How to Use Build and Published Mode Selector

Technical Notes

The WalkMe Editor app supports English, Japanese, French, and German languages
Editor updates are automatically checked for, downloaded, and installed - Existing users need to uninstall the previous versions before updating to the new one
If you have trouble with any of the steps in this article please check out this helpful troubleshooting article, or please contact our great support team

If you have issues with your extension after installation or cannot connect your editor to the page you want to, please refer to the following article:

User Extension FAQ

How to uninstall the editor

Windows:

Open the Control Panel (you can search for it in the Start menu)
Select Programs > Programs and Features
Find the program “WalkMe X.X.X” in the list
Right-click on the program and select Uninstall
Follow the on-screen instructions to complete the uninstallation

macOS:

Open Finder
Go to the Applications folder
Find the WalkMe app
Drag the program to the Trash
Empty the Trash to complete the uninstallation

Editor versions

To view your current editor version, click on the profile icon in the top left of the editor. The version is shown at the bottom of the menu.

Release notes

You can find more information regarding editor and extension version releases in our release notes.

Release Notes – 2025

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