Work flows better with WalkMe.
The WalkMe Editor is an Electron-based desktop application that is used for building, managing, and publishing all of your WalkMe content. This includes Smart Walk-Thrus, ShoutOuts, and other WalkMe items that your users will view.
Using the editor, you can build WalkMe content on the most popular browsers, including Chrome and Chromium Edge. This guide explains how to install the editor and is aimed at non-tech-savvy employees.
The WalkMe Editor app (version 5.0.0+) supports Windows and macOS operating systems with built-in auto update functionality.
As an Electron application, the editor leverages a powerful and flexible framework. This includes a built-in mechanism for auto-updating applications. This feature enables Electron applications to check for, download, and install updates automatically.
Download the editor installer from the WalkMe download page.
Follow the table below:
|
Operation System |
Package Name |
Objective |
Notes |
Installation Path |
|---|---|---|---|---|
|
Windows |
User (.exe) |
Plug & Play version. |
Auto-starts editor after installation. Note: Different installation files don't override each other (for example, MSI vs EXE). You should uninstall previous editor versions. |
%localappdata% |
|
Windows |
System (.msi) |
Enterprise installer. Designed for mass deployment |
Will not auto-start editor after installation, but will auto-launch it after system restart. |
%localappdata% |
|
Windows |
Machine (.msi) |
Centralized installer. Designed for Citrix, Windows Servers, and other VDIs |
This MSI should be installed on Server-side only. Auto-update is disabled by default with this version. Will not auto-start editor after installation, but will auto-launch it after system restart. |
<system drive>\Program Files\ |
|
macOS |
Intel (.pkg) |
|
|
/Users/Shared/walkme |
|
macOS |
M series (.pkg) |
|
|
/Users/Shared/walkme |
Once you have the installer available, you can move on to the deployment process.
Installation differs from organization to organization, mainly depending on the IT methodologies and MDM software.
The .msi and .dmg installers are straightforward. However, Windows "Machine" MSI has auto-update disabled by default.
If enabling auto-update is necessary for the "Machine" installer, use the following msiexec command to enable it:
| msiexec /i <msiPath> INSTALLLEVEL=3 |
Any user with administrator privileges can double-click on the installer and follow the installation wizard. Once done, the editor will be installed on the computer.
MDM (“Mobile device management”) is used to distribute desktop and mobile applications across the organization's devices.
MDM installation is only possible by the organization's IT department. Once the installation has been done, the editor will be available for designated builders on their desktop.
The WalkMe Editor Extension connects your selected browser with the WalkMe Editor desktop application. This allows you to select elements on your site when building Smart Walk-Thrus, SmartTips, and other WalkMe items.
https://support.walkme.com/knowledge-base/master-extension-faq/
Windows:
Open the Control Panel (you can search for it in the Start menu)
Select Programs > Programs and Features
Find the program “WalkMe X.X.X” in the list
Right-click on the program and select Uninstall
Follow the on-screen instructions to complete the uninstallation
macOS:
Open Finder
Go to the Applications folder
Find the WalkMe app
Drag the program to the Trash
Empty the Trash to complete the uninstallation
To view your current editor version, click on the profile icon in the top left of the editor. The version is shown at the bottom of the menu.