Insights Privacy Settings
Last Updated May 24, 2022
Brief Overview
WalkMe allows you to disable the collection of properties that might contain personally identifiable information (“PII”).
How It Works
Steps for accessing your privacy settings
To access your current security settings, please follow these steps:
- Log into your Insights account at insights.walkme.com
- In Production settings, switch to the necessary environment and click on Environment Settings
- In the Censorship & Privacy tab use the toggles to enable or disable collection of Page URL and Page title
Understanding the PII collection settings
WalkMe’s default collection level, WalkMe Engagement Analytics, and higher collection levels, collect 2 fields that might contain PII:
- Page URL: the URL in which the event occurred
- Page Title: the title of the page on which the event occurred
If one of the above fields’ collection is turned off, the collection of the field will be disabled in all events sent to Insights, and this might affect some reports that rely on this information. (Disabling the collection of both Page URL and Page Title will disable the collection of Page View events.)
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