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Brief OverviewThe Pro Menu is WalkMe's enterprise-grade web menu experience — a consistent, customizable, and intelligent interface that helps users access onboarding tasks, content, AI chat, and integrations across platforms.
It's built to improve user engagement, streamline access to resources, and offer flexibility in how it appears, with Docked, Floating, and Hybrid display modes.
One menu: The Pro and Pro Lite menus are now merged into a single Pro Menu
Customizable: Layouts, colors, logos, and menu labels can be managed via console
Modern UX: Clean, accessible, and built to scale with WalkMe's AI and integration features
Flexible display: Admins can configure the Pro Menu to appear as docked, floating, or allow users to toggle between both (hybrid)
The Pro Menu is enabled from the menu console Settings page. From there you can view and modify Pro Menu configurations. You can select preferences and customize branding to suit your needs.
Customize your menu with company colors and a logo
You can now customize the look of your Pro Menu directly in the WalkMe Console:
This page allows you to customize your menu's appearance, including theme colors, header logo, and design elements, to align with your company's brand identity.
What you can customize?
Theme colors: Choose your primary, text, and neutral colors
Header logo: Upload a custom logo for the top-left corner of the menu
Engage your end-users in their native language and support a global audience
Select the language you would like to view your content in by clicking the Multi-language dropdown.
Easily find all the resources you need with our comprehensive search feature
By setting up the integration to search your existing knowledge base or support center resources, your users can easily discover relevant resources through menu searches. This integration ensures that your users have access to all the information they need, making it a valuable resource for them.
To enable a search integration, follow these steps:
Open the WalkMe Console Integrations page
Choose a search provider integration
Click Setup
Fill out all of the Configuration Setup fields
Click Save
The Pro Menu uses a search algorithm that differs from the one used in WalkMe's legacy web menus (California, Ireland, Penguin).
It's powered by WalkMe's Enterprise Search engine, the same system used in the Desktop and Mobile Menus.
The Pro Menu uses a unified search experience that pulls results from WalkMe content and any connected systems (such as ServiceNow, Salesforce Knowledge, or Workday)
It applies natural language and intelligent matching to display the most relevant results based on the user's query
Learn more about Enterprise Search:
AI Chat
Get answers to your questions with AI for instant assistance
AI Chat enables users to interact with an AI-powered conversational interface to quickly find information and get answers to their questions. It integrates with company-specific knowledge sources to provide accurate and relevant responses in natural language.
Access your important WalkMe content
Resources and Tasks are created in the WalkMe Editor and are published to the new menu design in the Menu Organizer in the console
Resources: includes a list of the WalkMe content including Smart Walk-Thrus, Articles, Videos, and Shuttles
Tasks: includes a list of Onboarding Tasks for users to complete
Provide a direct link to your support site
If you have an existing support channel site, you can add a link to it directly into the new menu design menu. Support sites you may want to link to include:
Open a Support Ticket
Community Forum
Knowledge Base
To activate Help Desk Integration and connect a link, follow these steps:
Turn on the Connect your support site to menu toggle to provide a direct link to your support site from the menu footer
Users who click on the link will open the support site in a new tab in their browser.
Label text: Enter a label name to appear at the footer of the menu
URL: Enter the URL of your support site
Add a custom label, allowing you to display your company name or any desired text
To activate:
Pro Menu supports running WalkMe content (like Launchers and Smart Walk-Thrus) directly on its elements using jQuery selectors within the menu's frame. To enable this, we have added logical and consistent classes to all interactive parts of the menu.
How to Implement
When an element is captured via jQuery, the associated balloon, Launcher, etc... will appear inside the menu container.
Identify the element: Choose the menu component you want to target (see the class list)
Configure in editor: When creating a Launcher or SWT, use the jQuery selector option in the advanced settings
Enter the class: Copy the specific class name from the list below into the selector field
For a refresher on using selectors, see the jQuery Selectors Guide
Supported Element Class Names
Use these class names as jQuery selectors to target WalkMe Menu elements:
Navigation and header
Menu header – Top section of the menu that contains global controls.walkme-menu-header
Menu title – Displays the name of the menu.walkme-menu-header-title
Menu logo – Organization logo shown in the menu header.walkme-menu-header-logo
Back button – Returns the user to the previous menu view.walkme-menu-header-back-btn
Header back item – Container for the back navigation in the header.walkme-menu-header-item-back
Minimize menu – Collapses the menu.walkme-menu-header-minimize-btn
Maximize menu – Expands the menu.walkme-menu-header-maximize-btn
Language selector – Switches the menu language.walkme-menu-header-language-switcher
Search and results
Search field – Searches across menu content and integrations.walkme-menu-searchbar-input
Clear search – Clears the current search query.walkme-menu-searchbar-clear-btn
Search result item – Individual result returned from search.walkme-menu-search-item
Content and progress
Tab selector – Switches between menu tabs.walkme-menu-tabs-selector
Content item – Resource, task, or content item shown in the menu.walkme-menu-content-item
Progress bar – Displays progress for tasks or onboarding.walkme-menu-progress-bar
Tasks and learning
Task selector – Displays and navigates between onboarding tasks.walkme-menu-task-selector
Learning banner – Expandable banner highlighting learning content.walkme-menu-learning-banner-expandable
Show learning banner – Expands the learning banner.walkme-menu-learning-banner-show-btn
Footer links and controls
Chat button – Opens AI Chat in the menu.walkme-menu-chat-btn
Help Center link – Opens the organization's help or support center.walkme-menu-footer-helpdesk-link
Menu view switch – Switches between menu views or modes.walkme-menu-footer-switch-btn
Attribution link – Displays WalkMe attribution information.walkme-menu-footer-attribution-link
Other
Guidance visibility container – Indicates when the menu is ready to display WalkMe guidance (not visible to users).walkme-menu-guidance-visibility
API Key Search Integrations are not supported for self-hosted systems
The self-hosted package is limited to a maximum size of 10 MB