Brief Overview

WalkMe Builder Assistant is an innovative tool that enables you to optimize your digital adoption assets and manage them at scale. Builder Assistant provides you with personalized recommendations on how to improve your content, allows you to report building issues from the editor, and helps you solve those issues in real-time. 

The WalkMe Builder Assistant dashboard in the Console, accessible at console.walkme.com/assistant, offers a central location to manage all of your Builder Assistant tickets and view your building recommendations. From there, you can view and manage all of your tickets across multiple systems, and apply your personalized recommendations to optimize your WalkMe content. 

Key Features 

• Perfect your WalkMe content with personalized recommendations
• Report building issues directly from the Editor
• Enjoy a streamlined ticket management process
• Access in-app communication with WalkMe technical teams
• Get ahead of issues with proactive alerts
• Save time with powerful automation capabilities
• Effortlessly create tickets within your workflow, without the need for lengthy explanations to Support
• Resolve issues faster by having critical information captured in real-time

See what our customers have to say about WalkMe Builder Assistant: 

"Thanks to WalkMe DeepUI, we can ensure that our solutions in Microsoft Dynamics remain stable and functioning flawlessly, even with ongoing changes to the underlying platform. This not only saves us valuable time but also guarantees a positive experience for our end-users."

Karen Hastings, Business Systems Trainer, Hitachi Construction Machinery Oceania

Tickets

If you're building in the editor and encounter an item that's not behaving as intended — simply submit the issue by using the AssistMe button. No need to leave the editor and fill out a support ticket. Just click the button, select the issue you're experiencing, and the Builder Assistant team will help you resolve the issue quickly.

Recommendations

Using WalkMe's DeepUI technology, we monitor your content and provide real-time recommendations to optimize your builds. Apply recommendations with one click — and get the most out of the DAP solutions.

Technical Notes

• Builder Assistant is available for the following item types:
  • Smart Walk-Thru steps
    • Supported steps: Step, Auto Step
    • Unsupported steps: Triggers, Popup, Split Action, Wait for
  • SmartTips
  • Launchers
• Builder Assistant doesn't support ShoutOuts, display conditions, and engaged elements
• Capturing elements with Assist Me in Edge IE isn't supported
• You must have access to the system to view tickets and recommendations
• Navigation mode is not supported during element selection
• Builder Assistant is supported in Japanese, French, and German
• Supported in self-hosted environments
  • To use Builder Assistant, self-hosted customers must be on hybrid solution. Learn more
• Windchill is not supported

Learn more:

• WalkMe Builder Assistant: Getting Started Guide
• WalkMe Builder Assistant: Tickets
• WalkMe Builder Assistant: Recommendations