Work flows better with WalkMe.
Issue My Smart Walk-Thru's split or error handling group does not work the way I expect it to. solution There are several options that could prevent a split or error handling group from working...
Issue My launcher or balloon doesn't stay in place next to the selected element, it jumps around on the page when scrolling or is hidden by the element. Solution The problem has to do...
Issue Why is the “Connect to Step” option grayed out? How can I get my Smart Walk-Thru to branch to a different step in the flow? Solution Connect to Step is only available to...
Issue When I try to play my Smart Walk-Thru from the editor, I see this message: “Hmm… Looks like we can't find the element for the following step”. How can I resolve this problem?...
Issue Why aren't the Smart Walk-Thrus I created showing in the WalkMe Menu? Solution There are several reasons why a Smart Walk-Thru may not be appearing in the menu. Problem with display conditions Check...
Issue My Smart Walk-Thru is breaking at a certain step and doesn't proceed to the next. How can I troubleshoot this? Solution There are a few scenarios that can cause a Smart Walk-Thru to...
Engage with peers, ask questions, share ideas