Self-Hosting Model
Brief Overview
Self-hosting is a deployment option WalkMe offers in order to enhance the security of WalkMe on your site. Self-hosting allows you to keep all of your WalkMe content files on your servers to disconnect dependency on outside servers.
The Short Version
WalkMe customers include SaaS vendors and financial institutions that all value highly secure networks and services. In response to the need for this highly secure architecture, WalkMe offers a self-hosting feature. In this model, WalkMe items are initially created on WalkMe servers and then downloaded and uploaded onto your server.
A self-hosted deployment is commonly used when:
- WalkMe cannot have access to your site's information
- You are unable to add WalkMe to allow list due to security reasons
- Your devices operate on an intranet
How It Works
In the self-hosted model, the WalkMe content creation process is done on WalkMe servers. Once the items have been created, they are downloaded as a zipped file (compressed file). This file can then be uploaded to your servers. When an end-user accesses your site, WalkMe places a call to your servers directly and not to WalkMe servers.
In order for WalkMe to point to your servers, your Account Manager must configure your snippet. Every time a change is made to your WalkMe content, it must be re-published and the WalkMe files re-downloaded.
Downloading Your WalkMe Items
- Set up a location on a local server for the self-hosted files. Read more about how to set up server storage for WalkMe self-hosted deployment
- Go to the Admin Center and select the system which Self Hosted package you would like to download
- Hover over the environment that you need the file for and click the 3 dots menu. Select Self Hosting and click on the “Download” button
- Make any edits as needed, like changing the URL where the WalkMe package will be deployed
