Brief Overview

The WalkMe Communication Center (ComCenter) enables you to send direct notifications to employees via the the WalkMe Menu for Desktop and Mobile.

Notifications can be:

• Company, HR, IT, social announcements, and more
• Sent to all employees or segmented by group
• Immediately sent or scheduled for later
• Monitored to get analytics about views, clicks, engagement, and more

Use Cases

• Share updates within an organization - Product, HR, company achievements, and any other important announcements
• Share urgent announcements or call for actions (e.g - Zoom meeting is full, please join this link instead)
• Share IT announcements, such as scheduled system downtimes
• Share segmented announcements, such as updates to a specific department
• Allow a person not familiar with WalkMe to send out announcements

How to Access

Users that have access to a desktop/mobile menu account will be able to access the ComCenter using these two options:

Directly through the WalkMe Console

1. Navigate to the WalkMe Console
2. From the Navigation bar, go to Communications Center > Notifications

From the WalkMe Editor

1. Make sure you're system is set to a desktop/mobile menu system
2. Click the + button to open the menu
3. Select Notifications

Main View

Notification Information

There are a few indicators and action options for each notification.

Scheduled

• You can Edit, Duplicate, Mark as Done, and Delete scheduled notifications

Completed

• You can Duplicate, Delete, and view Analytics of completed notifications

Drafts

• You can Delete or Edit (which allows you to Send or Schedule)

Trash

• You can Restore or Delete Forever 

How to Create a Notification

To learn how to create a Notification, please refer to the How to Create a Notification article.

Communication Insights

To learn more about Communication Center Analytics, check out the Communication Center Analytics article.

Desktop/Mobile Menu App Notifications

Once your notifications are published through the Communications Center in the console, they will appear in the Notifications App in desktop and mobile menu. Here's are the app features:

Tabs

• All: Contains all notifications
• Unread: Contains notifications that haven't been opened

Snooze

End users of the Communication Center will have the option to snooze notifications for a period of time.

1. Click the Notification bell icon.
2. Select from the Snooze Notification dropdown the desired duration:
   • 30 minutes
   • 1 hour
   • 3 hours
   • Until Tomorrow
     • Delays the notification until 00:00 the next day

Technical Notes

• Do not disturb behavior automatically prevents desktop menu notifications from popping up during screen sharing in video meetings, ensuring a distraction-free experience

• Currently only available for desktop/mobile menu users
• Users must have desktop menu versions 6.5.0 or above for Windows and 1.9.2 or above for Mac
• Must have existing segments in WalkMe Editor
• Must have sub-users assigned to the desktop/mobile menu account - these will be the users who can send notifications out
• Roles & permissions are not available yet
• Multi-Language capabilities are not available yet
• Does not integrate with WalkMe Insights
• Emojis will appear differently on Windows and Mac OS
• 2 or more notifications will never be displayed at the same time
  • When sent through the Communication Center, only the first one will be displayed and the following one will appear one minute after closing the previous one
    • 2 Notifications will never be opened at the same time, unless the user actively clicks on notifications in the list
    • Then they will open, but there will be no automatic popup if another notification is open at that moment
  • When sent through the Notification Center, the first one will be displayed, and the second one will pop one minute afterwards, and so on and so forth
• Must have IDP Integration in order to create Segments or Audiences
• Localization: English and Japanese languages are supported