Step Balloon or Launcher Moving on the Page
Last Updated November 24, 2025
Issue
My launcher or balloon doesn't stay in place next to the selected element, it jumps around on the page when scrolling or is hidden by the element.
Solution
The problem has to do with the z-index. Z-index specifies the order of elements on a page. An element with a greater stack order will be in front of an element with a lower stack order.
You can usually solve this problem by enabling the Lock to Element setting:
- Open your launcher or step settings
- In the Behavior tab, enable Lock to element
This will give the launcher or balloon the same z-index as the selected element, which will prevent it from jumping around the page.
To learn how to alter the z-index, please refer to the following article:
WalkMe Items Appearing Above or Below Site Elements? Change the Layer Order (Z-Index)
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