WalkMe Support

Last Updated December 26, 2022

Brief Overview

When you need help, our experts around the world are ready to lend a hand, 24/7. The WalkMe Support team is comprised of highly trained specialists in the capabilities and functions that make up the WalkMe Digital Adoption Platform. 

How It Works

WalkMe Support is available to assist customers with technical capabilities, technical questions, and technical troubleshooting of the WalkMe product. Customer tickets are managed through an easy and quick to use, purpose-built ticketing system.

There are multiple ways to contact us:

  1. Submit a ticket via our website form – support.walkme.com/submit-a-ticket
  2. Opening a case via our Customer Ticket Portal
  3. Calling one of our Global Telephone Numbers
  4. Using our LiveChat Support agents

Track Your Tickets

To view your previous and current tickets:

Click on the My Tickets button from the user dropdown on the Help Center:

Here you can view details such as:

  • Ticket number
  • Date submitted
  • Subject
  • Status
  • Sender name¬†
  • Action

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