Last Updated March 18, 2025
Brief Overview
The Activity Board app in the Console, accessible at console.walkme.com/activity-board, provides key data to understand and analyze the performance of your WalkMe content. The Activity Board provides users with weekly "at a glance" insights that they can effectively act on in order to optimize their WalkMe content as part of their weekly workflow.
Monitor and track content progress by selecting the systems and creators for the views you wish to create. Filtering by creator allows users to personalize Board View content by segmenting per individual, manager, or team, as well as for specific systems.
Key characteristics:
- Quick access to key insights
- Data is visualized and easy to digest
- Updates weekly
- Easily subscribe, share, and export with others
Use Cases
- Get a quick overview of account status (number of systems, number of items in production, number of team members)
- Identify what's working and what's not, and leverage learnings to optimize content
- Identify what content is broken and why
- Understand what content is unused and should be cleaned or updated
How It Works
General Metrics
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- Subscribe to weekly WalkMe activity updates for board views
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- To edit a view, hover next to the name and click the options menu
- Note: You cannot delete a view if it is your only one
- + Add View button
- Selected Systems & Creators
- The default is for all assigned systems and creators to be selected
- Clicking the systems opens the Modify Board View panel
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- Note: Even if the Board view is modified, you will continue to see all systems for the entire account here
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- Shows the total number of items published to production and % of change in number of items since last calculation
- Hovering over the widget lists the new items added since the last week
- Shows % of change in number of items since last calculation
- Note: Includes all types of WalkMe content
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- Shows the total number of team members on the account and % of change in number since last calculation
- Hovering over the widget lists the new team members added since the last week
- Clicking on the widget opens admin.walkme.com/users-and-roles/users to manage users
- Note: Even if the Board view is modified, you will continue to see all team members for the entire account here
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- Hovering over the widget lists the new unused items since the last week
- Note: Includes all types of WalkMe content
Tip
Clicking on the Unused Items widget opens a table with item name, type, and system that can be searched through, customized with columns, and exported.
Most Engaged Content
- Opens a table with the top 100 most engaged items that can be customized by adding or removing columns and then exported
- % of change from previous week's engagement
Tip
Clicking on an item name will open the item directly in the Editor. This is useful in case you wish to duplicate it or look closer at why it is performing so well.
Least Engaged Content
Shows with the lowest weekly engagement (not unique). Clicking on the widget opens a table with top 100 items.
- Opens a table with the top 100 least engaged items that can be customized by adding or removing columns and then exported
- % of change from previous week's engagement
Tip
Clicking on an item name will open the item directly in the Editor. This is useful in case you wish to edit or archive the item.
WalkMe Feature Utilization
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Smart Walk-Thrus to Fix
- Opens a table with the top 100 broken Smart Walk-Thrus that can be customized by adding or removing columns and then exported
Note
- Activity Board: Includes a list of Smart Walk-Thrus and Walk-Thrus that failed to play in the first step that was actually played
- The first step that was actually played is not necessarily the first step of the Smart Walk-Thru - for example, if the start point is on step 8 and we see an error there, we will show it in the Activity Board
- Walk-Thru Error Report: In the report, we will show the failure for any step regardless if it's first, last or any step, which is why you may see a discrepancy between these two
- Visual Steps Only: Please note that the Activity Board and Error Report only show failed steps for visual steps (such as balloons) and not non-visual steps (such as auto steps)
Tip
A high number of errors is a good indicator that a Smart Walk-Thru can be modified to better serve your use case.
Most Searched Terms
- Opens a table with the top 100 most searched items that can be customized by adding or removing columns and then exported
Tip
a search term will open the Menu Organizer so you can act upon the data. For example, people searched for something that doesn't have WM content created for it yet, or often search for a guide that should be listed higher.
Add Board View
You may wish to create new board views to see relevant system and creator data grouped together. For example, all systems related to your Sales department or only content created by a certain user.
- Click + Add View to add a new board view
- Give your view a name and then can select which systems you want to see data on in that view
- Click Save
Note
- You can have up to a maximum of 10 board views
- You must select at least one system and one creator for each view
- Creators are dependent on system selection, meaning you must select at least one system before you can select creators
- Each creator will be shown with their assigned systems and role
Tips
- Use + 1 more to access any views that are not visible
- You can reorganize your views order by dragging and dropping from the dropdown
- Use the more options icon to edit, duplicate, or delete a view
- Note: You cannot delete a view if it is your only one
Edit Board View
- Edit View actions
- Edit - opens a side panel to edit the board view
- Duplicate - opens a side panel to create a duplicate view that can be modified
- Delete - delete this view
- Selected Systems and Creators
- Clicking the systems or creators also opens the Edit Board View panel
- View Name
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- Select which systems you want to see data on from those assigned to you
- Select All / Unselect All
- Select or deselect all of the systems you are assigned to
- Select Creators
- Select which content creators you want to see data from
- Reset Changes
- Selecting this will revert to the last saved view before any changes were made
- Cancel / Save
- Cancel or save the modified view
Subscription Email
You can subscribe to get weekly email updates for your Activity Board views.
Emails are sent every Monday at 9:00 am UTC time.
- Click the Subscribe button
- Select which Activity Board views you want to receive updates on
- Note: You will receive a separate summary email for each view you select
- Click Subscribe
- Enjoy your weekly updates
Note
If you want to edit your subscription or unsubscribe, you can follow the same process and click the Manage Subscription button, then unselect or add any views you would like to see weekly updates on and click Save.
Unknown Creators
A creator may be shown as "Unknown" for the following reasons:
- The user account was deactivated (they may no longer work at the company)
- Viewer doesn't have user management permissions so all creators will be displayed as “Unknown”
- WalkMe items were copied by WalkMe employees
- WalkMe items were duplicated prior to August 28, 2022
- WalkMe items were created before 2020 (no activity log records)
Technical Notes
- A maximum of 10 board views is supported
- Weekly timeframe is not customizable
- All assigned systems are shown for each user
- Only production environment data is supported
- You can only delete a view if you have more than one
- English and Japanese languages are supported
- Email subscription is available in English and Japanese
- Weekly subscription emails are sent on Mondays at 9AM UTC
- Currently, there is no way to change the time subscription emails are sent
