How to Take Console Screenshots for Support
Last Updated June 18, 2024
Brief Overview
Sometimes our Support team may require a screenshot of your browser console to assist you. This article will guide you on how to do that.
How It Works
Step-by-step instructions
- Press Ctrl + Shift+ J on Windows or Option + ⌘ + C on Mac to open your browser console
- Go to the Console tab
- If you don't see the cursor flashing in the console, left-click next to the “>”
- Copy and paste the following common API commands one at a time in the console, pressing Enter after pasting each one:
- _walkmeInternals
- _walkMe.getEnvId()
- _walkMe.getUserGuid()
- _walkMe.getEndUserGuid()
- WalkMePlayerAPI.toggleMenu()
- Take a screenshot of the entire page showing the expanded results and URL of the site
Video tutorial
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