Smart Walk-Thru does not appear in WalkMe Menu

Issue

Why aren't the Smart Walk-Thrus I created showing in the WalkMe Menu?

Solution

There are several reasons why a Smart Walk-Thru may not be appearing in the menu.

Problem with display conditions

Check the display conditions and segmentation assigned to the Smart Walk-Thru

1. Open the Smart Walk-Thru in the editor
2. Click on the Initiators panel
3. Open the Show in Menu dropdown
4. Enable Show Smart Walk-Thru in the WalkMe Menu
   
5. In the Auto-play dropdown, click Edit next to the conditions you have
6. Confirm that the display condition rules evaluate as True
   
   
7. If you have assigned segments to the Smart Walk-Thru, also confirm that the segmentation rules evaluate as True

Segmentation

Not in menu organizer

Check if the Smart Walk-Thru is in the menu organizer

1. Open the WalkMe Apps menu in the editor
2. Select Menu Organizer
3. Search for the Smart Walk-Thru in the menu
4. If it's not there, find it in the items list and drag it to the menu

WalkMe Menu Organizer

Published in wrong environment

Check if the Smart Walk-Thru is published in the correct environment.

You always need to publish to Production environment, even if it has already been published in Test.

Publishing