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The WalkMe Console is is your central platform for digital adoption, giving builders access to WalkMe apps and features in one place. It provides a unified navigation experience, making it easier to move between analytics, content, tools, and admin efforts. This article explains how to navigate the WalkMe Console and understand its core components.
Access the WalkMe Console using the link for your data center:
Navigate the console using these core functional areas.
The navigation bar is the primary interface for accessing all Console applications. It features a categorized layout that improves organization and accelerates your workflow by grouping related apps together.
The navigation bar adapts to your screen space and interaction:
Applications are organized into five distinct categories. Select the dropdown arrow next to a category to view and navigate to specific sub-routes:
The system dropdown lets you select the system you want to work on. Switching systems allows you to manage your WalkMe content separately for each application.
The environment dropdown lets you switch between environments configured for your WalkMe implementation.
Switching environments lets you view and edit WalkMe content specific to each environment.
Select the notifications icon to view updates related to changes made in the WalkMe Editor.
The help menu provides access to support resources, including contextual Help Center articles, DAI courses, and support channels.
It can be opened from any page and displays content related to your current location in the console.
Options available in the user account dropdown vary based on permissions and account settings. Common options include:
Admin Center: Open the Admin Center in a new tab to manage WalkMe settings. Learn more here.
Language: Change the console language
Access to Support: Opens the Community page in a new tab to contact support
Sign Out: Sign out of your account
The Select platform dropdown only appears in relevant apps that support mobile view in addition to desktop view, such as the Menu Organizer and Multi-Language.
If mobile view is enabled for your system, this option will be visible.
Use global search to quickly find and open any WalkMe app.
To open search:
The WalkMe Console provides access to the following apps. Each app has its own dedicated article with detailed guidance.
Insights provides analytics and behavioral data for WalkMe items through a user-friendly interface. It allows you to analyze user activity, track adoption trends, and understand how WalkMe content is performing across your organization using dashboards, flow analytics, user activity views, events, and reports.
The Insights Reports page is a central hub, where you can conveniently review, export, and subscribe to Insights reports.
UI Intelligence analyzes form usage trends through a filtered dashboard, helping organizations make data-driven decisions to improve user experience.
Discovery provides visibility into application usage across your organization, including active users, usage frequency, license utilization, and time spent per app.
If Discovery is not enabled, the console displays a landing page instead of the app until access is granted.
The Activity Board is the home page of the WalkMe Console. When you enter the Console, you are automatically navigated to the Activity Board, where you can view high-level activity, insights, and updates across your WalkMe implementation.
You can customize content for the WalkMe Menu in the console. It provides a user-friendly interface for creating, editing, and organizing WalkMe items, and allows you to easily publish and deploy.
Content Manager is a centralized workspace for managing all WalkMe content. It supports collaboration, filtering, project management, and insights integration through a streamlined interface.
The Action Bar console application is an app where builders and other DAP professionals can configure and customize the Action Bar experience for end-users.
ActionBot enhances digital adoption by enabling end users to complete complex tasks through a centralized, chat-like interface, helping reduce errors and user friction.
The Communication Center allows you to create and deliver direct notifications from your organization to employees through targeted communications.
WalkMe Surveys in the console enhance WalkMe's existing survey functionality by providing advanced, AI-driven survey creation along with improved tools for survey distribution and analytics.
WalkMe Learning Arc turns passive training into engaging, contextual learning experiences. It allows users to build and deliver structured learning directly inside the applications where work happens.
TeachMe lets you package WalkMe experiences into learning modules and complete courses. The TeachMe dashboard allows you to create, manage, and monitor TeachMe content and insights from the console.
If TeachMe is not enabled, the console displays a landing page instead of the app until access is granted.
Multi Language lets you translate WalkMe content into multiple languages without rebuilding. It supports managing, editing, exporting translations, and integrating with translation providers.
Workflows provides a catalog of tailored, customizable, pre-defined workflows designed to optimize business processes. With advanced AI capabilities, it supports planning, monitoring, and reviewing digital adoption initiatives across a broader audience.
The Solutions Gallery offers prebuilt Accelerator Templates that help simplify digital adoption. Templates are created by WalkMe experts, partners, and the Builder community, and include descriptions and previews to speed up deployment.
WalkMe Builder Assistant provides personalized recommendations to help improve digital adoption assets and resolve issues in real time. The Assistant dashboard offers a central location to manage tickets and review building recommendations.
WalkMe Stories enables teams to document, share, and collaborate on workflows by automatically converting processes into step-by-step guides.
Theming allows you to create a consistent look and feel across WalkMe apps. You can apply shared design elements such as colors, typography, and layouts to all WalkMe items.
The Integration Center is a centralized workspace for managing all third-party integrations across WalkMe. It provides a unified interface to configure, monitor, and maintain integrations—without complex setup or custom code.
Select Admin Center to be redirected to WalkMe's Admin Center - the unified configuration area for WalkMe customers to set up their account, control their users and roles, and control and manage the Systems they work on.
Supported languages:
App navigation menu: Japanese, French, German, Spanish, Portuguese
If you have any questions, we are here for you: Contact Support.