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The Console, accessible from console.walkme.com, is your one-stop-shop for all things WalkMe. Console aims to provide a simple user journey allowing users to easily navigate between all our WalkMe apps and products.
Overtime, all existing interfaces including Insights, ActionBot, and the Admin Center will consolidate into a single interface here for all your digital adoption needs.
In this article, we'll go over console components and available apps.
The WalkMe Console is a centralized platform that provides access to all of WalkMe's applications and products. It is designed to simplify user navigation and provide a seamless experience.
The console is composed with the following components:
Navigation Bar
System
Environment
Notifications
Help menu
User account
The navigation bar provides easy access to the various apps available in the console, allowing for seamless navigation between them.
The new navigation design is now available, offering an updated look and improved usability. Depending on your setup, you may see either the classic or new navigation bar.
By default, the navigation bar is in a collapsed state that, upon hovering, will expand. In either state, the navigation bar displays all available apps on console.
Some apps have multiple sub-routes, indicated by a dropdown arrow, allowing users to quickly navigate to the relevant page within the desired app.
Navigation states
The navigation bar can appear in different states depending on whether you're using the new or classic version:
By default, the navigation bar opens in the collapsed state. When you hover, it expands automatically.
Both views display all apps available in the Console.
Some apps include multiple sub-routes, shown by a dropdown arrow, so you can navigate directly to specific pages within the app.
The redesigned navigation bar improves visibility and organization, grouping console apps into clear categories for a more intuitive experience.
Categories include:
The system dropdown in the WalkMe console is a menu that allows you to select the system that you want to work on. It allows you to switch between different systems that you have created in the WalkMe console so that you can manage your WalkMe content for each system separately.
The environment dropdown allows users to switch between different environments set up for WalkMe implementation.
Switching between environments allows users to view and edit WalkMe content specific to each environment.
Click the notifications icon in the console to get updates on changes to content in the WalkMe Editor.
The help menu in the WalkMe console provides a centralized source for all support resources, including contextualized articles and DAI courses, direct support channels, and more.
It allows for easy access to help resources and knowledge without interrupting the flow of work, as it can be opened on whatever page the user is on, and will have content directly related to that page.
The available options in the user account dropdown in the WalkMe console may vary depending on the user's account settings and permissions.
However, some common options include:
Impersonate: Impersonate mode allows users to temporarily take on the identity of another user for testing and troubleshooting purposes. Learn more here.
Admin Center: Opens a new tab to the Admin Center, a centralized platform that allows WalkMe users to manage and customize their WalkMe implementation. Learn more here.
Language: The console supports the following languages -
English
Japanese
Access to Support: Opens a new tab to the Community page for contacting Support
Sign Out: Users can click to sign out of their user account
The Desktop / Mobile view dropdown in the WalkMe console is a menu that only appears in relevant apps that support mobile view on top of the regular desktop view, such as Menu Organizer and Multi-Language.
If the account has mobile view defined for them on a system, they will see this third dropdown.
Use the global search feature in the console to quickly access any WalkMe app
To open and use the console search:
Console Apps
WalkMe Assistant is a tool that provides personalized recommendations to improve digital adoption assets and allows for real-time issue solving and reporting. The Assistant dashboard in the console offers a central location to manage tickets and view building recommendations.
The Workflows app provides a catalog of tailored and customizable pre-defined workflows, with advanced AI capabilities, meant to optimize business processes. The app is designed to include a broader audience to plan, monitor and review digital adoption initiatives.
The Solutions Gallery offers prebuilt Accelerator Templates designed to simplify digital adoption. These Templates are created by experts, partners, and WalkMe's community of Builders, based on specific use cases and platforms, and come with detailed descriptions and previews to expedite deployment.
The Content Manager app is a one-stop shop for DAP professionals to manage all their WalkMe content. The app streamlines content management by providing a sleek interface, advanced collaboration, filtering & project management tools and insights integration.
The Menu Organizer allows users to customize content for the WalkMe Menu. It provides a user-friendly interface for creating, editing, and organizing WalkMe items, and allows you to easily publish and deploy.
The ActionBot enhances digital adoption by allowing end-users to perform complex tasks through a central chat-like interface, reducing errors and frustration.
ActionBot creation is transitioning from the Editor into the console in order to provide a better user experience.
Insights provides overall user behavior data and analytics for all WalkMe items. The Insights console has an updated and user-friendly interface, with additional capabilities.
It includes features such as:
Theming enables users to create a cohesive design across various WalkMe apps. It allows for the easy application of a consistent look and feel to all WalkMe items. Users can choose from a wide range of pre-made and customizable design elements, such as color schemes, typography, and layouts.
WalkMe Stories enables organizations to document, share, and collaborate on any workflow by automatically converting processes into step-by-step guides, thereby enhancing operations using WalkMe's capabilities.
The Console Navigation bar will display ALL available apps to users.
Marketing landing pages will display on the following apps if they have not yet been enabled:
TeachMe
DTI
These apps are not be expandable until enabled. Meaning, that if the user has not yet enabled TeachMe, they will not see the dropdown arrow nor be able to see the associated apps (including ComCenter).
Supported languages:
App navigation menu: Japanese, French, German, Spanish
If you have any questions, we are here for you: Contact Support.