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WalkMe Data Center Supported Features

Last Updated August 25, 2025
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Brief Overview

WalkMe supports multiple data centers to meet different needs, but not every capability is available in every location.

Use the chart below to see which commonly used WalkMe items are supported by each data center.
For a complete breakdown—or if you're unsure what applies to you—reach out to your Customer Success Manager or contact Support.

Data center location

The location of your account does not always correspond with your data center. If you are unsure where your data is being stored please consult with your Customer Success Manager. Learn more about the data WalkMe collects.

Supported Apps & Features

Data & analytics

Feature US / Global Support EU Support FedRAMP Support Canada Support SAP Support Notes
Data Integration Center in Console :white_check_mark: :white_check_mark: :white_check_mark: :x: :x:
Data Integration Center in Insights Classic :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Digital Experience Analytics (DXA) :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Discovery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Insights Classic :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Partial support for FedRAMP & Canada: Business productivity dashboard, Session Playback, and Session Stream are not supported.
Insights Console :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Tracked Events :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Sessions Playback :white_check_mark: :x: :x: :x: :x:
Session Stream :white_check_mark: :x: :x: :x: :x:
Business Productivity Dashboard :white_check_mark: :white_check_mark: :x: :x: :x:
UI Intelligence :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:

Console apps

Feature US / Global Support EU Support FedRAMP Support Canada Support SAP Support Notes
ActionBot :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Builder Assistant :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Communication Center :white_check_mark: :white_check_mark: :x: :x: :x:
Content Manager :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Menu for Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Partial support for FedRAMP, Canada, & SAP: IDP, ActionBot, Comm Center, and Integrations are not supported within WalkMe Menu for Desktop.
Menu for Mobile :white_check_mark: :white_check_mark: :x: :x: :x:
Menu for Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Menu Organizer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Shield :white_check_mark: :white_check_mark: :x: :x: :x:
Solutions Gallery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Stories :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Surveys :white_check_mark: :white_check_mark: :white_check_mark: :x: :x: FedRAMP & Canada are supported without AI features.
TeachMe :white_check_mark: :white_check_mark: :x: :x: :x:
Theming :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Workflows :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP & Canada supported without AI Search.

WalkMe content & guidance

Feature US / Global Support EU Support FedRAMP Support Canada Support SAP Support Notes

Smart Walk-Thrus

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Launchers

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ShoutOuts

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SmartTips

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Onboarding Tasks

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Shuttles

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Surveys

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Platform & admin

Feature US / Global Support EU Support FedRAMP Support Canada Support SAP Support Notes
Editor :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Mobile Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
WalkMe Mobile :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
System administration :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
All-In-One Installer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
User Extension :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: SAP LOBs are recommend to use native integrations when available.
Admin Center :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Activity Log :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Text & Multi-language :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:

Contextual AI assistance

Feature US / Global Support EU Support FedRAMP Support Canada Support SAP Support Notes
WalkMe(X) :white_check_mark: :white_check_mark: :x: :x: :white_check_mark: The SAP data center supports Always-On AI.
AI Answers :white_check_mark: :white_check_mark: :x: :x: :x:
AI SmartTips :white_check_mark: :white_check_mark: :x: :x: :x:
Unified Chat :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
AI Dashboards :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
AI Center :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:

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