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WalkMe Data Center Supported Features

Brief Overview

WalkMe supports multiple data centers to meet different needs, but not every capability is available in every location.

Use the chart below to see which commonly used WalkMe items are supported by each data center.
For a complete breakdown—or if you're unsure what applies to you—reach out to your Customer Success Manager or contact Support.

Data center location

The location of your account does not always correspond with your data center. If you are unsure where your data is being stored please consult with your Customer Success Manager. Learn more about the data WalkMe collects.

Supported Apps & Features

Data & analytics

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Business Productivity Dashboard :white_check_mark: :white_check_mark: :x: :x: :x:
Data Integration Center in Console :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Data Integration Center in Insights Classic :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Digital Experience Analytics (DXA) :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Discovery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Insights Classic :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: Partial support for FedRAMP & Canada: Business productivity dashboard, Session Playback, and Session Stream are not supported.
Insights Console :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
Sessions Playback :white_check_mark: :x: :x: :x: :x:
Session Stream :white_check_mark: :x: :x: :x: :x:
Tracked Events :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
UI Intelligence :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:

Console apps

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
ActionBot :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP, Canada, & SAP are supported without AI features.
Builder Assistant :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Communication Center :white_check_mark: :white_check_mark: :x: :x: :x:
Content Manager :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Menu for Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :x: Canada supports the console Menu app but not IDP, ActionBot, Comm Center, and integrations. FedRAMP does not support any of the listed features.
Menu for Mobile :white_check_mark: :white_check_mark: :x: :x: :x:
Menu for Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP does not support the console menu app, including system appearance settings.
Menu Organizer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Shield :white_check_mark: :white_check_mark: :x: :x: :x:
Solutions Gallery :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Stories :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Surveys :white_check_mark: :white_check_mark: :x: :white_check_mark: :white_check_mark: FedRAMP & Canada are supported without AI features.
TeachMe :white_check_mark: :white_check_mark: :x: :x: :x:
Theming :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Workflows :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP & Canada are supported without AI Search.

WalkMe content & guidance

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes

Smart Walk-Thrus

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Launchers

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ShoutOuts

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SmartTips

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Onboarding Tasks

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Shuttles

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Surveys

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Platform & admin

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Editor :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Mobile Web :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Desktop :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
WalkMe Mobile :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
System administration :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
All-In-One Installer :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP doesn't support macOS.
User Extension :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: SAP LOBs are recommended to use native integrations when available.
Admin Center :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Activity Log :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark:
Text & Multi-language :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: :white_check_mark: FedRAMP & Canada are supported without translation integration vendors.

Contextual AI assistance

Feature

US / Global Support

EU Support

FedRAMP Support

Canada Support

SAP Support

Notes
Always-On AI :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
On-Demand AI :white_check_mark: :white_check_mark: :x: :x: :x:
AI Dashboards :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
AI Center :white_check_mark: :white_check_mark: :x: :x: :white_check_mark:
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